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Is there anything I need to do before I go overseas?

Once you have successfully applied for Qantas Travel Money and loaded your card with funds, you should also

1. Download and log in to the Qantas Money mobile app to ensure you have access while you’re overseas.

If you plan on using Bank Transfer or BPAY® to load your card whilst overseas (either via qantastravelmoney.com or your internet or telephone banking) check if you have SMS security set up for payments to third parties.

If so, make sure you have international roaming on your phone so you can receive the SMS security codes whilst travelling. Otherwise you will not be able to authorise the Bank Transfer or BPAY® payment.

Alternatively you may wish to disable SMS security or setup Qantas Travel Money as a preferred biller. Speak to your bank or financial institution for further information.

2. Make sure you know your card PIN

Some countries may not accept a signature as verification when making a purchase, plus, you’ll need your PIN for ATM withdrawals - so make sure you memorise your PIN before you leave home.

You can retrieve your PIN online via qantastravelmoney.com by logging in to the mobile app or website, selecting Settings > Card Settings > Reveal your PIN, or by calling Mastercard Qantas Travel Money Global Support on 1300 825 302 (from within Australia) or +61 1300 825 302 (if overseas), and following the prompts.

3. Check your Qantas Travel Money contact details are valid for your trip

If you plan to use a different mobile phone or email address while you’re overseas, update your contact details before you leave home so we can reach you if needed (for example, if we notice any unusual activity on your card).

Just remember to update again with your regular contact details when you return home.

4. Arrange back up payment sources

No matter how you choose to make payments whilst overseas, you should always have a backup. You may choose to take a backup credit card, debit card or a small amount of foreign cash.

If your Qantas Travel Money Card is lost or stolen whilst you are overseas, you’ll have access to 24/7 Global Emergency Assistance for help with emergency cash. Contact Mastercard Qantas Travel Money Global Support on 1300 825 302 (from within Australia) or +61 1300 825 302 (if overseas), for assistance if needed.

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