All Categories ​>​ Qantas Travel Money Card ​>​ Why has a transaction declined when I have enough funds on the card to complete the purchase?

Why has a transaction declined when I have enough funds on the card to complete the purchase?

For some purchases a minimum balance on your Qantas Travel Money facility is required to pre-authorise the transaction. These include:

  • Purchases at an automated fuel pump - minimum balance of AU$ 80 (or foreign currency equivalent) required.
  • Telephone calls - minimum balance of AU$11 (or foreign currency equivalent) required.
  • Utilities bills - minimum balance of AU$ 15 (or foreign currency equivalent) required.

If you spend less than these minimum pre-authorisation amounts, you will not be charged for the excess; however any unused portion of the minimum amount may be temporarily unavailable.

Was this information helpful?