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How can I tell which emails are genuine?

  • Qantas emails may contain links to our website. Before clicking on a link, please check that it links to a Qantas website
  • If you receive an email asking you to contact us about your Qantas Premier account, feel free to call us on1300 992 700 to check that it’s genuine. Qantas Premier Titanium cardholders can call their Dedicated Concierge using the number found on the back of their card or in the Qantas Money App.

You should disregard any emails that:

  • Request personal information, including your name, address, PIN or account details
  • Contain misspelled words either in the email itself or a linked website - this may signal a potential scam
  • Seem too good to be true and are not from a trusted source

Report suspicious emails immediately by calling us on 1300 992 700, anytime, 24 hours a day, 7 days a week. Qantas Premier Titanium cardholders can call their Dedicated Concierge using the number found on the back of their card or in the Qantas Money App.

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