Qantas Premier Credit Card
Why choose a Qantas Premier credit card?
How long does the application process take?
Can I transfer a balance from another credit card?
Who can apply for a Qantas Premier credit card?
Can I add an additional cardholder?
What’s the difference between the Qantas Premier Everyday, the Qantas Premier Platinum and the Qantas Premier Titanium card?
Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card?
How do I apply for a Qantas Premier credit card?
How do I remove an additional cardholder from my account?
How do I reduce the size of an image I need to upload?
Change my product
Can I still spend on my current credit card whilst my new one arrives?
Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards?
What happens to any additional cardholders that are currently on my credit card?
How long will it take for a change of Qantas Premier credit card to be processed?
What will happen to any periodic payments I have set up on my card?
What will happen to the annual fees when my product change is approved?
What happens to the benefits on my card?
How can I change my Qantas Premier credit card account?
What happens to the statements from my old credit card?
Features and rewards
What travel insurance cover is included with my card?
What is ‘Get away interest free for 6 months’?
When will I receive my Lounge Invitations?
How many Qantas Premier Titanium flights discounts do I get a year?
Where can I use my Qantas Premier credit card?
Do bonus Status Credits expire?
How can I book a flight to earn bonus Status Credits?
How do I link my Lounge Invitations to a flight?
How many Qantas Points will I earn on purchases?
When will I receive my bonus Qantas Points?
What services are provided by the Qantas Premier Concierge?
How can I view the bonus Status Credits I’ve earned on my account?
Is there an interest-free period on my account?
What extended level of coverage does my Qantas Premier Titanium credit card provide?
If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?
How do I make a travel insurance claim?
How can I use my Qantas Premier Titanium metal card for contactless payments?
What flights are eligible to earn bonus Status Credits?
Can I earn bonus Status Credits on Classic Reward bookings?
Which transactions will earn Qantas Points?
Can I use Points Plus Pay to book my flights and earn bonus Status Credits?
Do bonus Status Credits count towards Lifetime Membership tiers?
How long are my Lounge Invitations active for?
How do I claim any missing bonus Status Credits?
Can bonus Status Credit help me acquire or maintain Platinum One membership status?
How can I change my booking made using my Qantas Premier Titanium flight discount?
How do I order from Qantas Wine?
How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?
How do I book discounted companion fares?
Can I book a multi-city flight using my Qantas Premier Titanium flight discount?
Where can I redeem my Lounge Invitations?
Can I share my Lounge Invitations with a person I’m travelling with?
How do I book a flight with my Qantas Premier Titanium flight discount?
My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?
Rates and fees
How can I get the most out of my Balance Transfer?
If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?
What is a Balance Transfer?
What are the benefits of closing my other credit cards after a Balance Transfer?
How does a Balance Transfer work?
How does a Balance Transfer affect the interest charged on my account?
Managing your account
How do I report suspicious transactions?
How do I activate my card?
How can I pay bills with my card?
How do I increase my credit limit?
How can I unsubscribe from marketing emails?
What should I do if my card is lost or stolen?
Why do I need to enter a password to access certain features?
How are my monthly repayments calculated?
How can I withdraw cash from my account?
Can I choose my own card PIN?
What format is the transactions file in?
How can I pay my credit card bill?
Where can I find my statements?
How can I manage my Qantas Premier account?
Will my replacement card have the same card number and PIN number?
How do I close my account?
How do I update my address or personal details?
How do I decrease my credit limit?
How far back can I download my transactions?
How do I download my transactions?
Qantas Travel Money Card
How do I enable the travel money facility on my Qantas Card?
Which currencies are available on Qantas Travel Money?
If I select to be verified against Illion (formerly Dun & Bradstreet) records will a credit check be conducted?
What should I do with my card when I return from overseas?
Can I change my Qantas Travel Money card PIN?
Can I use Qantas Travel Money if the local currency isn’t available?
Can Qantas Travel Money be used for Qantas in-flight duty free purchases?
Who's eligible for Qantas Travel Money?
How do I get the Qantas Card and Qantas Travel Money?
How do I use Qantas Travel Money?
Do fees apply if I don’t have the local currency on my card?
Can I view my Qantas Travel Money balances at overseas ATMs?
What exchange rate applies to Qantas Travel Money?
Can I arrange a back-up or secondary card?
What if I don't want to use Qantas Travel Money?
What is the Qantas Card and Qantas Travel Money all about?
Is there anything I need to do before I go overseas?
What fees apply to Qantas Travel Money?
Is Qantas Travel Money a credit card or a debit card?
What will happen if the local currency isn’t available to load on Qantas Travel Money?
Why does the Qantas Card have two sides?
Why has a transaction declined when I have enough funds on the card to complete the purchase?
Can I apply for and activate Qantas Travel Money if I have a foreign passport?
Why would an online transaction be declined if I have enough money to complete the purchase on the card?
What if the details on the Qantas Travel Money identity verification form are incorrect?
What do I do if I'm unable to activate Qantas Travel Money online?
What if my PIN is blocked at an ATM or in-store?
I’d like to use Qantas Travel Money in the United States - will my card be accepted?
Does the card come with Mastercard Contactless?
Does this mean that Qantas is now also a bank?
Do I get a line of credit or overdraft with Qantas Travel Money?
What limits apply to Qantas Travel Money?
Should I pay in Australian dollars instead of the local currency when I’m overseas?
Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Travel Money?
How do I apply for and activate Qantas Travel Money?
I am a Qantas Club member and have a Qantas Club card. Do I need both cards?
Can I use Qantas Travel Money to pay for flights at qantas.com?
How do I get my card PIN?
What is a pre-authorisation?
What if I don’t have an Australian Passport or an Australian Driver’s Licence?
What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?
Is my card PIN different to my Qantas Frequent Flyer PIN?
Where can I use Qantas Travel Money?
What are the benefits of Qantas Travel Money?
Qantas Money App
Understanding your PINs and Passwords
Can I use my fingerprint to log in?
The app doesn’t recognise my fingerprint
What if I’ve forgotten my passcode?
How do I log out?
Managing your finances
How do I delete an account?
What does ‘pending’ mean?
I can’t see my transactions
I can’t find my bank in the list
Can I transfer money using the app?
Is it OK to enter my online banking login details?
How do I add a new account with a connected financial institution?
What type of accounts can I connect?
Why is the transaction date different to the date I made the transaction?
When are my balances and transactions updated?
How are my transactions categorised?
What happens to my categories if I delete an account?
Are my categories applied to past transactions?
Can I link an additional card to Card Offers?
Can I use any Mastercard card that I have added to my Qantas Money App for Card offers?
Can I link another Mastercard card in addition to my Qantas Premier Card?
How can I check if I have activated an offer?
Why can't I see my Card Offers on the Qantas Money website?
Why am I not receiving any/many offers?
How long will my offers be valid for?
What are the terms and conditions of the offers?
Why am I receiving offers that don't seem well matched to me?
Can I share an offer with my partner/friend etc?
Why did my friend get an offer for a specific store and I did not?
Are offers applicable to both purchases in-store and online?
What retailers are included in the program?
Earning bonus Qantas Points
Why does it take up to 15 days to receive my points?
How can I check if I have successfully earned points on an offer?
How do I follow up on missing points from Card Offers?
What if I forget to use my registered Mastercard card, can I still earn the points?
Can I still earn bonus points if I activate the offer after I make the qualifying transaction?
Customer Support & Complaints
How do I lodge a complaint relating to my Qantas Premier Credit Card?
Let us know straight away
We recognise that sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible. So if you’re unhappy with something, then please make sure you let us know by calling Qantas Premier Card Support on 1300 992 700 or +61 2 8222 2569.
Sending us feedback or a complaint via email
To assist our teams with their investigation, the following information should be included if available:
• Full Name of the account holder/s
• The product or service the feedback/complaint relates to
• A summary of your feedback/complaint
• What you would like to happen next and/or the outcome you are looking to achieve
• Any detail of who you have spoken with (if anyone) to have this matter resolved
• Contact details such as the desired e-mail address and contact phone number
Important to note: Please do not put any irrelevant or unrelated personal information in the email such as account numbers, DOB, mothers’ maiden name etc. So we can resolve your complaint as quickly as possible, we may need to contact you by telephone to confirm your identity, prior to sending you an email response.
How long will it take?
Our team will try to resolve your complaint immediately. Where this is not possible, our aim is to resolve your complaint within 5 business days.
For complaints that are particularly complex or need investigation with other teams, more time may be required, we will advise you of the expected resolution date and keep you updated on our progress
If you’re not satisfied with the way your complaint is being managed
In the unlikely event that your feel your complaint is not being managed well by our Qantas Premier Card Support Team, you can contact them via post at: Qantas Premier Customer Relations, GPO Box 5208, Sydney NSW 2001
If you remain unsatisfied
If you remain unsatisfied with the outcome of your complaint after it has been reviewed by our Customer Relations Team, you can request an independent review by the Customer Advocate Office or the Australian Financial Complaints Authority (AFCA) on the details below.
Australian Financial Complaints Authority (AFCA)
You can also contact the Australian Financial Complaints Authority (AFCA), an external dispute resolution service:
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Compliance under the Banking Code of Practice is monitored by The Banking Code Compliance Committee (BCCC). You can report any breaches of the code directly to the BCCC. For more information, visit their website at https://www.ausbanking.org.au/policy/banking-code