Help and Support - Qantas Money

Where can I find an Australia Post location?

You can find your nearest location on the Australia Post website.

How do I verify my ID at Australia Post?

Download and print the Qantas Pay verification form. Take the form and your valid ID to an Australia Post location. Australia Post will verify your details and notify us. You’ll get an email once you…

Why does the Australian Electoral Commission need to be checked?

GBG, our secure third-party verification provider, may check your details against the Australian Electoral Roll to confirm your identity if your primary ID can’t be verified online. This is a standar…

Should I pay in Australian dollars instead of the local currency when I’m overseas?

If you make a purchase or ATM withdrawal in a country where the local currency is the same as a currency on your Qantas Pay facility (e.g. using your US Dollar funds in the US) and you opt to pay in Australian Dollars, this may result in a foreign exchange transaction at additional cost to you as the card will seek to transact in Australian Dollars.

What if I don’t have an Australian Passport or an Australian Driver’s Licence?

You are eligible to join Qantas Pay if you are a current Qantas Frequent Flyer member, with an Australian residential address, and you are 16 years or older. If you don’t have an Australian Passport,…

Who is the credit provider and issuer of Qantas Money Credit Cards?

National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) is the Credit Provider and Issuer of Qantas Money Credit Cards on behalf of Qantas Airways Limi…

Contact us

Need support? Get in touch: Call us: In Australia - 1300 992 700. Overseas - +61 2 8222 2569. Message us: Log into the Qantas Money Credit Cards App or Online and start a chat with our support team..

What should I do if my device is lost or stolen?

Please contact us by calling 1300 992 700 within Australia or + 61 1300 825 302 if overseas (call charges may apply) or using the options here for assistance with suspending Apple Pay on your lost or…

Do I need to print the ID verification form or can I complete it online?

The ID verification form must be completed, printed, and taken to any Australia Post outlet along with an acceptable form of identification. Presenting the digital version of the ID verification form…

Can I authorise another person to access my account?

Yes, Third Party Authority gives another person access to your nominated accounts. As National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) ("NAB") is the Cr…

How do I update my personal information in the Qantas Pay app?

To update your personal information and contact details, please contact us on 1300 992 700 within Australia or + 61 1300 825 302 if overseas (call charges may apply).

Can I sign up without a camera on my device?

If your device doesn’t have a camera, you can complete ID verification in person at an Australia Post location.

What do I do if I’m unable to sign up for Qantas Pay online?

If you're unable to successfully activate Qantas Pay online, you can complete the process by visiting any Australia Post outlet. If you couldn't activate online, a Qantas Pay identi…

What happens if there are fraudulent transactions made using Google Pay?

If you suspect there are fraudulent transactions on your account, please call us on 1300 992 700 within Australia or + 61 1300 825 302 if overseas (call charges may apply).

Does this mean that Qantas is now also a bank?

No, Qantas is not a bank. We have partnered with EML Payment Solutions Limited and Mastercard Prepaid Management Services Australia, to provide Qantas Pay - a multi-currency reloadable, prepaid payme…