Help and Support - Qantas Money

Qantas Money Credit Cards Customer Care Kit

Our guide to free financial counselling and other support services available in the community. Contact us first The earlier you get in touch with us, the better we’ll be able to understand your si…

Qantas Money Credit Cards Online Security Hub

Take care of yourself online and everywhere else, when using your credit card.. How to identify spam and phishing messages. Identifying and managing spam Spam refers to unsolicited junk emails that a…

Is Qantas Pay a credit card or a debit card?

Qantas Pay is neither a credit or debit card. It is a prepaid MastercardⓇ payment facility. Unlike a credit card, with the Qantas Pay card, you need to load funds onto your card before you c…

Does Qantas Pay have a digital card?

Yes, you can add your Qantas Pay card to your Apple Pay or Google Pay wallet instantly. Simply follow the prompts on the Qantas Pay app.

Which Qantas Money credit card can be used with Apple Pay?

All Qantas Money credit cards can be used with Apple Pay.

The Qantas Money credit card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?

No. The card image displayed in Apple Pay is not identical to your physical card. Your Apple Pay is set up if the following are displayed on the card image: The Qantas Money credit card product name,…

Which Qantas Money credit cards can be used with Google Pay?

Google Pay is enabled on all Qantas Money credit cards.

Is the Qantas Pay app secure?

Yes. Your Qantas Pay card comes with Mastercard Zero Liability, which means your card is protected against fraud.* Disclaimer * Further information relating to Zero Liability card protection can be f…

How many Qantas Points will I earn on purchases?

There’s no cap to the number of Qantas Points you can earn everyday – at home or abroad. Spend Qantas Money Everyday Earn Rates Qantas Money Platinum Earn Rates Qantas Money Titanium Earn Rates Inter…

Why does Qantas Pay need to verify my identity?

ID verification is one of the ways we keep our customers and Qantas Pay safe and compliant with the relevant Australian laws and regulations. When you sign up for Qantas Pay, to verify your identity…

Is the Qantas Pay ID verification process secure?

Yes, the Qantas Pay ID verification process is secure. Our service providers keep your personal information and documents confidential and use it solely for identity verification. Any information use…

How many Qantas Money Titanium Base Fare discounts do I get a year?

You are eligible for two bookings per Anniversary Year, for up to two adults, two children and two infants.

How does Qantas Money protect my financial data?

We really care about security. That's why we follow international best practices such as ISO:27001 and PCI-DSS when designing our technology infrastructure. These are the same standards used by major…

How does Qantas Money credit cards manage financial crime and sanctions obligations?

We're committed to protecting our customers by meeting our legal and regulatory requirements in the areas of financial crime and creating a hostile environment for criminal activity. This includes: •…

Can I use Qantas Pay if the local currency isn’t available?

Yes, you can use Qantas Pay even if the local currency isn’t available to load on your card. The transaction will be converted at the Qantas Pay Daily Rate from your available currency balances using the default order of priority (see below). The first default currency is Australian Dollars (AUD).