Help and Support - Qantas Money

Qantas Money Credit Cards Customer Care Kit

Our guide to free financial counselling and other support services available in the community. Contact us first The earlier you get in touch with us, the better we’ll be able to understand your si…

Qantas Money Credit Cards Online Security Hub

Take care of yourself online and everywhere else, when using your credit card.. How to identify spam and phishing messages. Identifying and managing spam Spam refers to unsolicited junk emails that a…

Which Qantas Money credit card can be used with Apple Pay?

All Qantas Money credit cards can be used with Apple Pay.

The Qantas Money credit card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?

No. The card image displayed in Apple Pay is not identical to your physical card. Your Apple Pay is set up if the following are displayed on the card image: The Qantas Money credit card product name,…

Which Qantas Money credit cards can be used with Google Pay?

Google Pay is enabled on all Qantas Money credit cards.

How many Qantas Money Titanium Base Fare discounts do I get a year?

You are eligible for two bookings per Anniversary Year, for up to two adults, two children and two infants.

How does Qantas Money protect my financial data?

We really care about security. That's why we follow international best practices such as ISO:27001 and PCI-DSS when designing our technology infrastructure. These are the same standards used by major…

Personal Baggage, Valuables, Money and Travel Documents

The FAQs are a summary only; they are not an exhaustive list of the coverage, terms, conditions or exclusions in the policy. Limits apply and vary with each plan. Please refer to the Terms and Condit…

How does Qantas Money credit cards manage financial crime and sanctions obligations?

We're committed to protecting our customers by meeting our legal and regulatory requirements in the areas of financial crime and creating a hostile environment for criminal activity. This includes: •…

How is my Qantas Money credit card account protected?

There are a number of ways we protect your Qantas Premier account, so you can rest assured that your money is in safe hands.

Why did Qantas Travel Money change to Qantas Pay?

We’ve made the change from Qantas Travel Money to Qantas Pay in order to provide our customers with an easier-to-use, more rewarding way to manage money both at home, and when travelling overseas. Pr…

Missing Qantas Points - Qantas Money credit card

Points earned on your Qantas Money credit card are transferred to the Primary Cardholder’s Qantas Frequent Flyer account every month when the account statement is issued. Your points balance on Qanta…

When was the Qantas Money app removed?

The Qantas Money app was deactivated on 27 October 2025.

Why has the Qantas Money app been replaced?

We have created dedicated apps for each of your Qantas Money products, with new features and an improved experience. For Qantas Pay customers, we launched the new Qantas Pay app to provide a smoother…

Why choose a Qantas Money credit card?

There is a Qantas Money credit card to suit every lifestyle. And because all our cards offer you a way to earn extra points – both at home and abroad – having a Qantas Money credit card in your walle…