Help and Support - Qantas Money

Can my card be recycled?

No, our cards cannot be recycled at the moment.

Does the card come with Mastercard Contactless?

Yes, Qantas Pay is enabled with Mastercard Contactless, making it the perfect card for everyday purchases#. Mastercard Contactless is the faster way to pay for purchases under AU$100. You won’t need…

Qantas Money Credit Cards Online Security Hub

Take care of yourself online and everywhere else, when using your credit card.. How to identify spam and phishing messages. Identifying and managing spam Spam refers to unsolicited junk emails that a…

Qantas Money Credit Cards Customer Care Kit

Our guide to free financial counselling and other support services available in the community. Contact us first The earlier you get in touch with us, the better we’ll be able to understand your si…

Is my Qantas Pay card PIN different to my Qantas Frequent Flyer PIN?

Yes, your Qantas Pay card PIN is different to your Qantas Frequent Flyer PIN.

Which Qantas Money credit card can be used with Apple Pay?

All Qantas Money credit cards can be used with Apple Pay.

Which Qantas Money credit cards can be used with Google Pay?

Google Pay is enabled on all Qantas Money credit cards.

When will I receive a card made using recycled plastic?

The card will be sent as your existing card nears its expiry date, unless you request a new card before then for a different reason (for example, to replace a damaged card or a card that has been los…

I’ve forgotten my Qantas Pay card PIN, how do I retrieve it?

If you have a Qantas Pay card; You can change your card PIN at any time online. Simply log in to Qantas Money website or the Qantas Money App:

How do I change my card PIN?

If you have a Qantas Pay card; You can change your card PIN at any time online. Simply log in to Qantas Money website or the Qantas Money App:

How do I activate my card?

It only takes a minute to activate your card and choose your card PIN online using the Qantas Money Credit Cards App or Online. You won’t receive a card PIN in the mail. These are the steps: 1. Log i…

Can I choose my own card PIN?

Yes. You can choose a 4-digit card PIN. You won’t receive a card PIN in the mail. These are the steps: 1. Log in to your account 2. Go to Manage Card 3. Change your PIN

Why can't I see my Card Offers on the Qantas Money website?

As these Card Offers are designed to reward you on the go, they're best suited to the Qantas Money app, so you can view them as you shop. If you would like to see them in a web browser, please go to…

How much of my credit card's available limit can I access when using Apple Pay?

You can access your entire credit card available limit when using Apple Pay.

Can Additional Cardholders add their cards to Google Wallet?

Yes, additional cardholders may add their own card to Google Wallet. An additional cardholder can add their card to Google Wallet, before or after the primary cardholder has added their card, even if…