Help and Support - Qantas Money

Does my existing Qantas Travel Money card still work?

Yes, if you have an activated Qantas Travel Money card, it will continue to work until its expiry date (you’ll find this located on the back of your Qantas Frequent Flyer Membership card). You’ll be…

Can I use my Qantas Travel Money card as my Qantas Frequent Flyer membership card?

Yes, you can still use your combined Qantas Travel Money and Frequent Flyer card to access member benefits. For example, earning or using Qantas Points with our program partners (where available). If…

Can I activate my Qantas Travel Money card for the first time

No, you will not be able to activate your Qantas Travel Money card for the first time. You will need to request a new, separate Qantas Pay card via the Qantas Pay app or website.

What happens if my Qantas Travel Money card is lost, stolen, or expired?

If your Qantas Travel Money card is lost or expired, you can simply upgrade to a new Qantas Pay card via the app, and your old card will be automatically cancelled. If your Qantas Travel Money card i…

If I am a Qantas Travel Money card holder, can I use the new Qantas Pay app?

The Qantas Pay app is exclusively for Qantas Pay cardholders. If you currently have a Qantas Travel Money card and want to use the Qantas Pay app, simply download the app today and you'll receive a n…

What do I need to do if I still use the Qantas Travel Money card?

If you’re still using the Qantas Travel Money card (attached to your Frequent Flyer card), you’ll need to upgrade to the new Qantas Pay card to access the new app. To get started, simply: Download th…

Qantas Money Credit Cards Online Security Hub

Take care of yourself online and everywhere else, when using your credit card.. How to identify spam and phishing messages. Identifying and managing spam Spam refers to unsolicited junk emails that a…

Qantas Money Credit Cards Customer Care Kit

Our guide to free financial counselling and other support services available in the community. Contact us first The earlier you get in touch with us, the better we’ll be able to understand your si…

Which Qantas Money credit card can be used with Apple Pay?

All Qantas Money credit cards can be used with Apple Pay.

The Qantas Money credit card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?

No. The card image displayed in Apple Pay is not identical to your physical card. Your Apple Pay is set up if the following are displayed on the card image: The Qantas Money credit card product name,…

Which Qantas Money credit cards can be used with Google Pay?

Google Pay is enabled on all Qantas Money credit cards.

How does Qantas Money credit cards manage financial crime and sanctions obligations?

We're committed to protecting our customers by meeting our legal and regulatory requirements in the areas of financial crime and creating a hostile environment for criminal activity. This includes: •…

How is my Qantas Money credit card account protected?

There are a number of ways we protect your Qantas Premier account, so you can rest assured that your money is in safe hands.

Missing Qantas Points - Qantas Money credit card

Points earned on your Qantas Money credit card are transferred to the Primary Cardholder’s Qantas Frequent Flyer account every month when the account statement is issued. Your points balance on Qanta…

Why choose a Qantas Money credit card?

There is a Qantas Money credit card to suit every lifestyle. And because all our cards offer you a way to earn extra points – both at home and abroad – having a Qantas Money credit card in your walle…