Help and Support - Qantas Money

Qantas Money Credit Cards Customer Care Kit

Our guide to free financial counselling and other support services available in the community. Contact us first The earlier you get in touch with us, the better we’ll be able to understand your si…

Qantas Money Credit Cards Online Security Hub

Take care of yourself online and everywhere else, when using your credit card.. How to identify spam and phishing messages. Identifying and managing spam Spam refers to unsolicited junk emails that a…

How does Qantas Money protect my financial data?

We really care about security. That's why we follow international best practices such as ISO:27001 and PCI-DSS when designing our technology infrastructure. These are the same standards used by major…

How does Qantas Money credit cards manage financial crime and sanctions obligations?

We're committed to protecting our customers by meeting our legal and regulatory requirements in the areas of financial crime and creating a hostile environment for criminal activity. This includes: •…

Does my existing Qantas Travel Money card still work?

Yes, if you have an activated Qantas Travel Money card, it will continue to work until its expiry date (you’ll find this located on the back of your Qantas Frequent Flyer Membership card). You’ll be…

Why choose a Qantas Money credit card?

There is a Qantas Money credit card to suit every lifestyle. And because all our cards offer you a way to earn extra points – both at home and abroad – having a Qantas Money credit card in your walle…

Extra Support for Qantas Money credit cardholders

We’re here to help If you find yourself in a rough patch, we’ll do everything we can to support you. We can also guide you to other specialist organisations who can lend a hand. Below are some resou…

Accessibility and Disability Support - Qantas Money credit card

National Relay Service (NRS) If you are Deaf, or have a hearing or speech disability, you can contact us using the National Relay Service: Step 1 Contact the NRS through your preferred call channel d…

How do I book the Qantas Money Platinum Discounted Companion Fare?

Access the booking portal via your Qantas Money Credit Cards App or log in to qantasmoney.com to book your Discounted Companion Fare: Log in to your Qantas Money credit card on qantasmoney.com or via…

Which transactions will earn me Qantas Points?

Qantas Pay lets you earn Qantas Points whenever you make eligible domestic or international purchases using your Qantas Pay card. Eligible domestic and international purchases include all purchases o…

What financial difficulty support can Qantas Money Credit Cards provide?

The type of assistance that we provide will depend upon your individual circumstances, however some of the types of assistance we provide include: • Reduced payment arrangement – if you can’t make th…

What is my available limit with Qantas Pay?

Qantas Pay is a prepaid Mastercard. This means you can spend up to the amount of money you have added onto your card. Your available spending limit is equal to your current card balance. While you ca…

Does Apple Pay have access to my Qantas Pay account?

No. Apple Pay does not have access to your Qantas Pay account. Learn more about Apple Pay and its security on Apple’s support page here.

How do I dispute a charge on my Qantas Money credit card?

Some tips regarding transaction disputes for your Qantas Premier Credit card.

How can I use my Qantas Points from my Qantas Money credit card?

When it's time to use your Qantas Points, there are thousands of rewards to choose from. Find out more about using Qantas Points. You can redeem your points by selecting the points tile on the Qantas…