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Extra Support for Qantas Money credit cardholders

We’re here to help

​If you find yourself in a rough patch, we’ll do everything we can to support you. We can also guide you to other specialist organisations who can lend a hand. Below are some resources to help get you through tougher times. ​

For example, if you’re impacted by a natural disaster, are impacted by elder abuse or domestic violence, or your financial circumstances have changed, we can help.​

NAB is the issuer of Qantas Money Credit Cards and provides a range of support services to you.

For help with missed payments​

1300 715 397​

Mon - Fri 8am – 8pm and Sat 9am – 1pm

​Please contact us as soon as possible if you think you might miss a credit card payment, so we can work with you to find a solution.

For Financial Difficulty Assistance​

1800 288 496

​Mon - Fri 8am – 8pm and Sat 9am – 1pm

Please contact us for assistance if your circumstances have changed and you’re experiencing financial difficulty.

For Indigenous Customer Support

​1800 940 948​

Mon-Fri 8am - 7pm

​Please contact our dedicated customer service line for Aboriginal and Torres Strait Islander customers, particularly those living in remote locations.

For Specialised Support​

1300 311 593 ​

Mon-Fri 8am - 7pm​

Please contact our dedicated customer support team if you’re experiencing a vulnerability, including domestic and family violence, elder or financial abuse.

Extra support when you need it​

We understand that during hard times you may need more than financial support. You may need help taking care of the other things going on in your life that are causing money troubles.​

It takes courage to talk about your circumstances, however help is available. We’ll work with you to find the best possible support.​

If you need to appoint a Power of Attorney or Authorised Person to help you manage your account, please contact us on 1300 311 593

Mon-Fri 8am - 7pm

We have trusted partners that we can connect you with for more support if you’re experiencing unemployment, domestic and family violence, financial abuse, elder abuse or mental health issues.​

In some cases, we may provide funding to our partners to ensure you get the support you need.​

To learn more about this kind of support call 1300 311 593

Extra care support services​

​Financial counselling ​

If you're feeling overwhelmed with financial decisions, a financial counsellor can help you put a plan in place. Visit National Debt Helpline, or call 1800 007 007.

Free counselling service

We've partnered with TELUS Health who can provide a free counselling service for Qantas Money Credit Cards customers. To discuss this option, call TELUS Health and they can provide you with more information. Call 1300 574 759.

No interest loans ​

Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia. We support Good Shepherd’s No Interest Loan Scheme (NILs) to help Australians pay for household essentials, medical and education expenses. Visit Good Shepherd Australia, for more information.

Get in touch​

If you're experiencing a change in your circumstances, require financial difficulty assistance, or think you might need help in the future, please contact us.

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