All Categories ​>​ ​Qantas Money Credit Card ​ > ​ ​What financial difficulty support can Qantas Money Credit Cards provide ​>​ What financial difficulty support can Qantas Money Credit Cards provide?

What financial difficulty support can Qantas Money Credit Cards provide?

The type of assistance that we provide will depend upon your individual circumstances, however some of the types of assistance we provide include:

• Reduced payment arrangement – if you can’t make the full or minimum monthly repayments, it’s best to keep making smaller payments if you can. We may discuss a reduced payment arrangement with you.

• Temporary payment break – If you can’t make payments we may discuss a temporary payment break for you. We will also discuss with you a plan for you to be able to resume repayments, following the payment break.

Please note that amounts in arrears, and interest that you incur, will continue to increase whilst you have one of the above arrangements in place, so these options may not be suitable. You will also not be able to use your card for the duration of these arrangements.

If you are experiencing financial difficulty due to factors such as unemployment, injury, illness or natural disaster, we have a Financial Hardship program available to help you. You can request assistance by:

• Calling us at 1800 288 496, or

• You can complete a Hardship Application form, which can be downloaded from the Terms and Forms page. Then email the completed Hardship Application form to customer.care@creditcards.qantasmoney.com. We will then be in contact with you to discuss support options further.

You can learn more about our financial difficulty support here and visit our Extra Care hub here.

Was this information helpful?

Powered by HelpDocs (opens in a new tab)