Help and Support - Qantas Money

Is Qantas Pay a credit card or a debit card?

Qantas Pay is neither a credit or debit card. It is a prepaid MastercardⓇ payment facility. Unlike a credit card, with the Qantas Pay card, you need to load funds onto your card before you c…

Can I link and earn points with a debit Mastercard® or Visa® card?

Yes, you can link a Mastercard® or Visa® debit card, see below payment options to ensure your purchases are tracked. Digital Wallet: Pay using a linked debit card via your Digital Wallet, such as App…

How can I pay my credit card bill?

Check your payment details on Qantas Money Credit Cards App or Online or on your statement. Then, select one of the following payment options available to you: Pay via BPAY You can use BPAY to make y…

Will my replacement card have the same card number and PIN number?

Expired cards - your new card will have the same 16-digit card number and card PIN and will be sent to you before your current card expires. Damaged cards - If you damage your card and need a replace…

Do I need to update my direct debits?

Yes. If you have direct debits or recurring payments linked to your QTM card, you’ll need to update them with your new Qantas Pay card details once activated.

How do I set up my Qantas Money credit card on Apple Pay?

You can set up Apple Pay by adding your Qantas Money credit card on your Apple devices following the processes below. iPhone • Open the Wallet app on your Apple Pay-compatible iPhone. • Tap the ‘+’ s…

How do I join and get a Qantas Pay card?

If you are still using the Qantas Travel Money card: To upgrade to Qantas Pay and access the new app, follow the steps: Download the new Qantas Pay app. Log in using your Qantas Frequent Flyer member…

What do I need to do if I still use the Qantas Travel Money card?

If you’re still using the Qantas Travel Money card (attached to your Frequent Flyer card), you’ll need to upgrade to the new Qantas Pay card to access the new app. To get started, simply: Download th…

Is there anything I need to do before I go overseas?

Once you have successfully applied for Qantas Pay and loaded your card with funds, you should also 1. Download and log in to the Qantas Money mobile app to ensure you have access while you’r…

What exchange rate applies to Qantas Pay?

A set exchange rate will apply when you load funds to the card or transfer funds between currencies and to other Qantas Pay cardholders. The exchange rates will be displayed to you before pr…

Cancelling a recurring payment

A recurring payment is where you have given your credit card details (card number, expiry date and CVV) to allow a merchant or service provider to charge your card regularly to pay for the services t…

What is a pre-authorisation?

A pre-authorisation is a hold over card funds. Hotels, cruise lines and car rental companies may estimate the cost of your bill and ask you to provide a card as a guarantee. This will place a hold on…

Deceased Estates

Who can notify us that a customer has passed away, and how? You do not need to be acting in an official capacity, on behalf of the Estate, to provide us with initial notification of the deceased cus…

What is a statement?

A statement shows all the activity on your account for a period (Statement Period). It includes how much you've spent, the amount you need to pay us, the date by which the payment must be received by…