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What is a pre-authorisation?

A pre-authorisation is a hold over card funds. Hotels, cruise lines and car rental companies may estimate the cost of your bill and ask you to provide a card as a guarantee. This will place a hold on funds, which cannot be used to make transactions, and can last up to 30 days.

If a merchant requests a pre-authorisation we recommend using a credit or debit card, instead of Qantas Travel Money. As Qantas Travel Money is a prepaid facility a pre-authorisation will temporarily reduce your available funds. You can still settle your final bill with Qantas Travel Money.

If you do use Qantas Travel Money for a pre-authorisation and need access to the held funds within the 30 day period, you’ll need to contact the merchant directly to request they lift the pre-authorisation.

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