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Cancelling a recurring payment

A recurring payment is where you have given your credit card details (card number, expiry date and CVV) to allow a merchant or service provider to charge your card regularly to pay for the services they provide you.

  • The quickest way to cancel the recurring payment is by contacting the merchant directly. 
  • If once you have cancelled the recurring payment with the merchant they continue to debit your card, you can contact us and we will put a stop on any future payments. We’ll process a recurring payment cancellation request within 5 business days.


Cancelling your recurring payment does not cancel your contract with the merchant. If you still have a valid contract with a merchant and you’ve cancelled a recurring payment, you’ll need to make alternate payment arrangements with them. Or if you no longer require their services, you’ll have to cancel your agreement with them where possible.

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