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What is a statement?

A statement shows all the activity on your account for a period (Statement Period). It includes how much you've spent, the amount you need to pay us, the date by which the payment must be received by and how to make that payment.

We will generally send or make a statement of account available online every month. We will notify you when your statement is ready for viewing.

How do I receive my statements?

If you’re enrolled for electronic statements, we'll send you an email or SMS to the email address or mobile number we have for you on the credit card account, to let you know when your statement is available. You can view your statement via the Qantas Money Credit Cards App or Online. 

To access your statements via Qantas Money Credit Cards App or Online,

1. Log into your account

2. Select ‘More’

3. Select ‘Statements’

4. Select ‘View statements’ and follow the prompts

If you’re enrolled for paper statements, we’ll send your statement in the post.

To view or manage how you receive statements – i.e. online only , or paper – via the Qantas Money Credit Cards App or Online,

1. Log into your account

2. Select ‘More’

3. Select ‘Statements’

4. Select ‘Statement preferences’ and follow the prompts

Can I have all communication about my credit card emailed to me?

If you’re enrolled for electronic communication, where possible, we will communicate with you about your card or account via electronic channels like email. You will still need to maintain a current mailing address with us, as we can’t use electronic channels for all communication.

To access your letters via the Qantas Money Credit Cards App or Online,

1. Log into your account

2. Select ‘More’

3. Select ‘Documents’

4. Select ‘View letters’ and follow the prompts

How can I better understand my statement?

Reading your credit card statement is important, but understanding what you read is essential. That’s why we’ve provided the following list of definitions for common terms you’ll come across.

▪ The Minimum Payment Due is the minimum amount you need to pay by the payment due date to keep your account up to date. You will also need to pay any Overlimit Amount or Overdue Amount immediately.

▪ The Payment Due Date is the date specified in your statement of account as the date by which payment of the Minimum Payment Due must be made.

▪ The Closing Balance is the total amount outstanding on your account at the statement date. This includes any Instalment Plan balance not yet due for payment and any Balance Transfer balance.

▪ The Interest Free Days Payment is the amount to pay in full by the due date each month, to keep the benefit of an interest free period you may have, or to start an interest free period on any retail purchases.

▪ The Available Credit is the amount of credit you have available to spend. This is your credit limit less your current balance.

▪ The Payment Options section at the bottom tells you how you can make a payment on your account including via BPAY and Direct Debit.

▪ The next page of your statement shows transactions during this statement period. This section goes into more detail about individual transactions you’ve made on your credit card since your last statement. Remember, if you’ve made a purchase towards the end of your statement cycle it might appear on your next statement rather than your current one.

▪ International transactions, which refer to transactions facing a merchant or establishment outside Australia, will usually appear as:

▪ A line item for the Australian Dollar equivalent of the foreign currency amount (and sometimes includes the international transaction fee)

 A narration below that line item, with information we have available about the international transaction. This may include:

• the international transaction fee charged when it's added into the Australian Dollar amount. When it's not, this will appear as a separate line item.

• the date of the foreign transaction, which could be in then MM/DD/YYY format (i.e. the month as the first two digits, sometimes called the "American date format"),

• the name of the merchant, when it's made available to us, and

• the amount in the foreign currency itself

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