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Why would an online transaction be declined if I have enough money to complete the purchase on the card?

A transaction may be declined if you’re shopping online and use a different billing address to the address you used to apply for Qantas Travel Money. Your billing address and Qantas Travel Money address must match.

You can update your Qantas Travel Money address to match your billing address at any time by contacting Mastercard Qantas Travel Money Global Support on 1300 825 302 (from within Australia) or +61 1300 825 302 (if overseas).

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