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What if I’m finding it hard to meet my Qantas Premier credit card repayments?

How can I apply for Hardship Assistance? 

We understand that you may experience a sudden change in your life causing financial hardship. We are here to understand your situation and tailor our solutions to best suit your individual needs. So whether your situation is caused by unemployment, injury or illness, divorce, a natural disaster or an unexpected reduction in your income, we are here to help you get back on track.

STEP 1: Submit or call

Please provide us with your detailed current financial situation by filling out a Personal Financial Summary form and emailing it to hardship@premier.qantasmoney.com by attaching it in a PDF or image format.

Alternatively call our Debt Management Solutions team on 1800 288 496 (or +61 2 8288 2886 from outside Australia) from 9 am to 9 pm, Monday to Friday Sydney time, except public holidays, and we can help you complete the Personal Financial Summary (PFS) form over the phone. 

STEP 2: We will contact you

Once we have your completed PFS form we will review the information provided and contact you to discuss your situation and how we can assist. 

STEP 3: More information and/or supporting documents

You may need to provide us with additional information or supporting documents. If this is the case we will let you know. Examples of supporting documents may include but are not limited to, doctor’s certificates/medical reports or proof of your income.  

If at any stage you feel we have not been able to assist you or provided you with assistance that will help your current situation, please feel free to email hardship@premier.qantasmoney.com with any further information that we can take into consideration.

Alternatively you can contact our Customer Advocacy Unit on aust.customeradvocacyunit@citi.com or 1300 308 935. Our Complaints process can be found here.

Free and independent financial counselling

You can get free independent counselling and advice from a Financial Counsellor. For a comprehensive listing of Financial Counsellors please visit the Financial Counselling Australia website.

Financial Counselling Australia and the National Debt Helpline offer free, independent and confidential financial counselling. Call 1800 007 007 to speak to a financial counsellor. You can also access their self-help website debtselfhelp.org.au

You can also get information from the following websites:

ASIC: moneysmart.gov.au

ABA: ausbanking.org.au 

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