Qantas Premier Credit Card
Who is the credit provider and issuer of Qantas Premier credit cards?
Why choose a Qantas Premier credit card?
How long does the application process take?
Can I transfer a balance from another credit card?
Who can apply for a Qantas Premier credit card?
Can I add an additional cardholder?
What’s the difference between the Qantas Premier Everyday, the Qantas Premier Platinum and the Qantas Premier Titanium card?
Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card?
How do I apply for a Qantas Premier credit card?
How do I remove an additional cardholder from my account?
How do I reduce the size of an image I need to upload?
Change my product
Can I still spend on my current credit card whilst my new one arrives?
Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards?
What happens to any additional cardholders that are currently on my credit card?
How long will it take for a change of Qantas Premier credit card to be processed?
What will happen to any periodic payments I have set up on my card?
What will happen to the annual fees when my product change is approved?
What happens to the benefits on my card?
How can I change my Qantas Premier credit card account?
What happens to the statements from my old credit card?
Features and rewards
What travel insurance cover is included with my card?
What is ‘Get away interest free for 6 months’?
When will I receive my Lounge Invitations?
How many Qantas Premier Titanium flights discounts do I get a year?
Where can I use my Qantas Premier credit card?
Do bonus Status Credits expire?
How can I book a flight to earn bonus Status Credits?
How do I link my Lounge Invitations to a flight?
How many Qantas Points will I earn on purchases?
When will I receive my bonus Qantas Points?
What services are provided by the Qantas Premier Concierge?
How can I view the bonus Status Credits I’ve earned on my account?
Is there an interest-free period on my account?
What extended level of coverage does my Qantas Premier Titanium credit card provide?
If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?
How do I make a travel insurance claim?
How can I use my Qantas Premier Titanium metal card for contactless payments?
What flights are eligible to earn bonus Status Credits?
Can I earn bonus Status Credits on Classic Reward bookings?
Which transactions will earn Qantas Points?
Can I use Points Plus Pay to book my flights and earn bonus Status Credits?
Do bonus Status Credits count towards Lifetime Membership tiers?
How long are my Lounge Invitations active for?
How do I claim any missing bonus Status Credits?
Can bonus Status Credit help me acquire or maintain Platinum One membership status?
How can I change my booking made using my Qantas Premier Titanium flight discount?
How do I order from Qantas Wine?
How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?
How do I book discounted companion fares?
Can I book a multi-city flight using my Qantas Premier Titanium flight discount?
Where can I redeem my Lounge Invitations?
Can I share my Lounge Invitations with a person I’m travelling with?
How do I book a flight with my Qantas Premier Titanium flight discount?
My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?
Complimentary Travel Insurance
Personal Baggage, Valuables, Money and Travel Documents
Trip Cancellation and Amendment
Pre-existing Medical Conditions
Eligibility for Cover under the policy
Overseas Medical Expenses
Rates and fees
How can I get the most out of my Balance Transfer?
If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?
What is a Balance Transfer?
What are the benefits of closing my other credit cards after a Balance Transfer?
How does a Balance Transfer work?
How does a Balance Transfer affect the interest charged on my account?
Managing your account
How do I report suspicious transactions?
How do I activate my card?
How can I pay bills with my card?
How do I decrease my credit limit?
How do I increase my credit limit?
How can I unsubscribe from marketing emails?
What should I do if my card is lost or stolen?
Why do I need to enter a password to access certain features?
How are my monthly repayments calculated?
How can I withdraw cash from my account?
Can I choose my own card PIN?
What format is the transactions file in?
How can I pay my credit card bill?
Where can I find my statements?
How can I manage my Qantas Premier account?
Will my replacement card have the same card number and PIN number?
How do I close my account?
How do I update my address or personal details?
How far back can I download my transactions?
How do I download my transactions?
How do I dispute a charge on my Premier credit card?
How are payments allocated if I have additional cardholders?
What is Apple Pay?
How does the Apple Pay experience compare to using my plastic card?
Which Qantas Premier products can be used with Apple Pay?
What do I need before I can start using Apple Pay?
Which devices are compatible with Apple Pay?
How do I set up my Qantas Premier card on Apple Pay?
How do I set my Qantas Premier card as the default card in Apple Pay?
Can I add the same card to more than one device using Apple Pay?
How do I remove my card from Apple Pay?
The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?
Can I add more than one card on Apple Pay?
Where can I use Apple Pay?
How do I make an in-store purchase with Apple Pay?
Do I need to have an active internet connection for Apple Pay to work?
Will I need to enter my card PIN?
Why was my request to add my card to Apple Pay declined?
How much of my credit card available limit can I access when using Apple Pay?
How can I reverse a transaction made using Apple Pay?
How do I return a purchase if I used Apple Pay to make the payment?
How can I keep track of purchases I’ve made with Apple Pay?
How do I dispute a purchase made with Apple Pay?
Can I use Apple Pay overseas?
Can I use Apple Pay at ATMs?
Is Apple Pay secure?
What is a Device Account Number?
What should I do if my device is lost or stolen?
Does Apple Pay have access to my credit card account?
If my device is formatted or jailbroken, will my Apple Pay information remain on it?
Will I continue to enjoy the features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Apple Pay?
What should I do if I lose my card and I’m issued a replacement card?
What should I do if my card expires and I’m issued a renewed card?
Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?
If I switch devices, do I need to set up my card in Apple Pay all over again?
If my device is formatted or jailbroken, will my Google Pay information remain on it?
What is Google Pay and Google Wallet?
Can I use Google Pay overseas?
Can I add more than one card to Google Wallet?
How do I make a purchase using my Qantas Premier Card in apps and websites?
How much of my credit card available limit can I access when using Google Pay?
How do I return a purchase if I used Google Pay to make the payment?
Can Additional Cardholders add their cards to Google Wallet?
Will I need to enter my card PIN with Google Pay?
How can I keep track of purchases I’ve made with Google Pay?
Can I add the same card to more than one device?
How do I remove my card from Google Wallet?
How do I make a purchase using my Qantas Premier card in-store?
Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?
If I switch devices, do I need to set up my card in Google Pay again?
How do I reverse or dispute a Google Pay transaction?
Will I continue to enjoy the same features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Google Pay?
Do I need to have an active internet connection for Google Pay to work?
Does Google Wallet or Google Pay have access to my credit card account?
What happens if there are fraudulent transactions made using Google Pay?
What should I do if I lose my card, or my card expires and I'm issued a replacement card?
What happens if my device is lost or stolen?
Why was my request to add my card to Google Wallet declined?
Whom can I talk to for further help with Google Pay?
Which Qantas Premier credit cards can be used with Google Pay?
How do I set my Qantas Premier Card as the default card in Google Wallet?
Where can I use Google Pay?
How do I set up Google Pay and add my Qantas Premier card?
Are Google Wallet and Google Pay secure?
Which devices are compatible with Google Pay?
Can I change the term of my Statement Instalment Plan?
How will my repayments be applied to my card?
Can I have more than one Statement Instalment Plan?
How do I make the monthly instalment repayment?
Who can create a Statement Instalment Plan on my card?
Does a Statement Instalment Plan earn Qantas Points?
What happens if I return a purchase that was converted into a Statement Instalment Plan?
How does it appear on my statement?
How can I track my instalment plan?
Can I pay more than my monthly instalment amount?
Is the Statement Instalment Plan amount part of my existing credit limit?
When will I be charged my first monthly instalment?
Can I pay off my Statement Instalment Plan early?
What if I already have direct debit set up?
What is a Statement Instalment Plan?
Will a Statement Instalment Plan affect my interest-free days on my purchases?
Is there a Statement Instalment Plan fee?
What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?
What is Open Banking?
What information can be shared with Accredited Data Recipients (ADRs)?
How does data sharing work?
Can any institution request access to my data?
Where can I find out more about the Consumer Data Right legislation?
How can I tell which emails are genuine?
What do I do if I receive a suspicious phone call?
How does Qantas Money protect my Qantas Premier account?
How does Qantas Money protect my financial data?
How can I protect myself online?
What are some scams I need to be aware of?
Customer Support and Complaints
Qantas Travel Money Card
Which currencies are available on Qantas Travel Money?
What is the Qantas Card and Qantas Travel Money all about?
Who's eligible for Qantas Travel Money?
Is Qantas Travel Money a credit card or a debit card?
Why does the Qantas Card have two sides?
Does this mean that Qantas is now also a bank?
What are the benefits of Qantas Travel Money?
How do I apply for and activate Qantas Travel Money?
How do I enable the travel money facility on my Qantas Card?
How do I get the Qantas Card and Qantas Travel Money?
If I select to be verified against Illion (formerly Dun & Bradstreet) records will a credit check be conducted?
Can I apply for and activate Qantas Travel Money if I have a foreign passport?
How do I use Qantas Travel Money?
What if the details on the Qantas Travel Money identity verification form are incorrect?
What if I don’t have an Australian Passport or an Australian Driver’s Licence?
What do I do if I'm unable to activate Qantas Travel Money online?
What if I don't want to use Qantas Travel Money?
Rates, fees and limits
What exchange rate applies to Qantas Travel Money?
What fees apply to Qantas Travel Money?
What limits apply to Qantas Travel Money?
Do fees apply if I don’t have the local currency on my card?
Managing your account
Can I arrange a back-up or secondary card?
Does the card come with Mastercard Contactless?
Do I get a line of credit or overdraft with Qantas Travel Money?
I am a Qantas Club member and have a Qantas Club card. Do I need both cards?
What is a pre-authorisation?
What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?
How do I update my local time and time zone?
When to use
Where can I use Qantas Travel Money?
Can I use Qantas Travel Money if the local currency isn’t available?
Can Qantas Travel Money be used for Qantas in-flight duty free purchases?
Can I use Qantas Travel Money to pay for flights at qantas.com?
Is there anything I need to do before I go overseas?
Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Travel Money?
Can I view my Qantas Travel Money balances at overseas ATMs?
What should I do with my card when I return from overseas?
What will happen if the local currency isn’t available to load on Qantas Travel Money?
I’d like to use Qantas Travel Money in the United States - will my card be accepted?
Should I pay in Australian dollars instead of the local currency when I’m overseas?
Are there any countries where the Qantas Travel Money Card won’t work?
Why has a transaction declined when I have enough funds on the card to complete the purchase?
Why would an online transaction be declined if I have enough money to complete the purchase on the card?
Can I retrieve or change my Qantas Travel Money card PIN?
What if my PIN is blocked at an ATM or in-store?
How do I get my card PIN?
Is my card PIN different to my Qantas Frequent Flyer PIN?
Customer Support and Complaints
Qantas Money App
Understanding your PINs and Passwords
Can I use my fingerprint to log in?
The app doesn’t recognise my fingerprint
What if I’ve forgotten my passcode?
How do I log out?
Managing your finances
How do I delete an account?
What does ‘pending’ mean?
I can’t see my transactions
I can’t find my bank in the list
Can I transfer money using the app?
Is it OK to enter my online banking login details?
How do I add a new account with a connected financial institution?
What type of accounts can I connect?
Why is the transaction date different to the date I made the transaction?
When are my balances and transactions updated?
How are my transactions categorised?
What happens to my categories if I delete an account?
Are my categories applied to past transactions?
What are notifications?
What kind of notifications can I set up?
How do I receive notifications?
Is there a cost for receiving notifications?
How do I set up notifications?
Can I delete or change my notifications?
Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?
Can I view notifications I’ve previously received?
Why do I need to turn on my App Notifications settings?
Why can I see a notification in my notification history that I didn’t receive?
I’ve received a notification, but can’t see it in my history?
Can I set my own Travel Money low balance alert amount?
Why can’t I find notifications in the app?
How can I make sure that I get access to all available notifications?
What happens when new types of notifications become available?
Can I link an additional card to Card Offers?
Can I use any credit card that I have added to my Qantas Money App for Card offers?
Can I link another card in addition to my Qantas Premier Card?
Can I link and earn points with a debit Mastercard® or Visa® card?
Why can't I see my Card Offers on the Qantas Money website?
Why am I not receiving any/many offers?
How long will my offers be valid for?
What are the terms and conditions of the offers?
Why am I receiving offers that don't seem well matched to me?
Can I share an offer with my partner/friend etc?
Why did my friend get an offer for a specific store and I did not?
Are offers applicable to both purchases in-store and online?
What retailers are included in the program?
Earning bonus Qantas Points
Why does it take up to 15 days to receive my points?
How can I check if I have successfully earned points on an offer?
How do I follow up on missing points from Card Offers?
What if I forget to use my linked card, can I still earn the points?
All Categories > Qantas Premier Credit Card > Financial difficulty > What if I’m finding it hard to meet my Qantas Premier credit card repayments?
What if I’m finding it hard to meet my Qantas Premier credit card repayments?
How can I apply for Hardship Assistance?
We understand that you may experience a sudden change in your life causing financial hardship. We are here to understand your situation and tailor our solutions to best suit your individual needs. So whether your situation is caused by unemployment, injury or illness, divorce, a natural disaster or an unexpected reduction in your income, we are here to help you get back on track.
STEP 1: Submit or call
Please provide us with your detailed current financial situation by filling out a Personal Financial Summary form and emailing it to firstname.lastname@example.org by attaching it in a PDF or image format.
Alternatively you may call our Debt Management Solutions team on 1800 288 496 (or +61 2 8288 2886 from outside Australia) from 9 am to 9 pm, Monday to Friday Sydney time, except public holidays, and we can help you complete the Personal Financial Summary (PFS) form over the phone.
STEP 2: We will contact you
Once we have your completed PFS form we will review the information provided and contact you to discuss your situation and how we can assist.
STEP 3: More information and/or supporting documents
You may need to provide us with additional information or supporting documents. If this is the case we will let you know. Examples of supporting documents may include but are not limited to, doctor’s certificates/medical reports or proof of your income.
If at any stage you feel we have not been able to assist you or provided you with assistance that will help your current situation, please feel free to email email@example.com with any further information that we can take into consideration.
Alternatively you can contact our Customer Relations Unit on firstname.lastname@example.org or 1300 992 700. Our Complaints process can be found here.
Before you apply
You should read the following before applying for financial hardship assistance:
- National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) is the Credit Provider and Issuer of Qantas Premier Credit Cards on behalf of Qantas Airways Limited ABN 16 009 661 901. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products. Our/us/we means NAB unless the context otherwise requires it.
- If you hold a credit card or personal loan which was formerly issued by Citigroup Pty Ltd (and which is now issued by NAB) which is branded Citi, Card Services, Coles Financials Services, Suncorp Clear Options, Qantas Money, Kogan Money, Virgin Money, PayPal Rewards, Bank of Queensland or; Spot. Buy Now Pay Later issued by Diners Club Pty Ltd (now part of NAB), this hardship application will also be applied to any or all of those accounts as well. If you do not require hardship assistance on all of your accounts, please do not submit an online form and contact our hardship team on 1800 288 496.
- Your card / account may be suspended from the time we receive your application for hardship assistance, and if approved, during the entire period you are in financial hardship. Your ability to transact post your Financial Hardship assistance will be based on your card or account status.
- Financial Hardship and Credit Reporting - in July 2022, amendments to the Privacy Act 1988 introduced Financial Hardship Information (FHI) as a new category of information, which will be displayed on consumer credit reports alongside Repayment History Information (RHI). The Financial Hardship Information will indicate if you have entered into a temporary or permanent hardship arrangement, but will not include the reasons for the arrangement you have entered into.
Financial Hardship Information (FHI):
The type of financial hardship arrangement you enter into depends on whether the changes to the terms of your loan or obligations are permanent or temporary.
- Variation Financial Hardship Arrangement (V) – indicates that a permanent variation to the terms of the consumer credit contract have been made and will be reported once in the month that the contractual variation took effect. Once the FHI has been reported with a Variation (V), the future RHI will be updated to indicate if the new monthly repayments are being paid on time or not.
- Temporary relief or deferral Financial Hardship Arrangement (A) - providing temporary relief from or deferral of the individual’s obligations in relation to consumer credit, reported each month that the arrangement is in place. During the period that any temporary relief or deferral Financial Hardship Arrangement is in place, the RHI will be concurrently reported to indicate whether you are meeting the obligations of your temporary financial hardship arrangement where payments were agreed to be made.
This information will be stored on your credit file for 1 year. Only your financial hardship information from licensed credit providers who hold an Australian Credit Licence can be recorded. Telecommunication and utility companies are not licensed credit providers, so your financial hardship information will not include these providers and they will not be able to see financial hardship information details either.
These changes will also allow licensed credit providers to access and use this comprehensive information in order to make more informed lending decisions. However, this information cannot be used by licensed credit providers to calculate your credit score.
You are entitled to a free credit report every three (3) months and you can request one through any of the Credit Reporting Bodies:
- Web - https://www.equifax.com.au/
- Phone - 1300762207
- Web - www.illion.com.au
- Phone – 13 23 33
- Web - http://www.experian.com.au/credit-services/credit-reports/your-credit-report.html
- Phone – 1300783684
Free and independent financial counselling
You can get free independent counselling and advice from a Financial Counsellor. For a comprehensive listing of Financial Counsellors please visit the Financial Counselling Australia website.
Financial Counselling Australia and the National Debt Helpline offer free, independent and confidential financial counselling. Call 1800 007 007 to speak to a financial counsellor. You can also access their self-help website debtselfhelp.org.au
You can also get information from the following websites: