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Understanding your PINs and Passwords

At Qantas Money, we take extra caution when it comes to data privacy. That’s why we have created multiple ways to ensure you a secure and convenient card experience. We know it may look confusing, so we’re here to help you understand a few important things about your Qantas Premier credit card ‘PIN and passwords’.

Remember, if you download the Qantas Money App and set-up Fingerprint ID, you won’t need to use your QFF PIN and One-Time-PIN.

Qantas Frequent Flyer PIN - Is a 4-digit PIN linked to your Qantas Frequent Flyer account. This PIN will be used when you log in to Qantas Money website or the Qantas Money App.

Password - Is an 8 to 16-digit, alphanumeric password unique to Qantas Money that you set up when logging in for the first time. This password will be used when performing certain transactions within Qantas Money as an additional means of protecting your account.

One-Time-PIN (OTP) - Is a 6-digit PIN that we send to your Qantas Frequent Flyer-listed, mobile number. This PIN will be used when logging into Qantas Money (unless you have Touch ID setup).

Passcode - Is a 4-digit numerical passcode unique to the mobile applications that can be used instead of QFF + surname + PIN. This passcode will be used when logging into the Qantas Money mobile App if you’ve opted into the passcode option.

Card PIN - Is a 4-digit PIN unique to your Qantas Money Credit Card. You may be required to input your card PIN when accessing your card at Merchant EFTPOS or at ATMs.

Telephone PIN (TPIN) - Is a 4-digit PIN which allows access to the account information via the Self Service Telephone/call centre. This PIN will be used to access your account information via self-service Telephone Banking.

If you have further questions, please contact Qantas Money Premier card support 24 hours a day, 7 days a week on 1300 992 700.

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