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The FAQs are a summary only; they are not an exhaustive list of the coverage, terms, conditions or exclusions in the policy. Limits apply and vary with each plan. Please refer to the Terms and Conditions for further information about the terms, conditions, and exclusions of the policy.

If I am diagnosed with COVID-19 during my overseas trip, will my overseas medical expenses be covered?

Yes, if you are first diagnosed with COVID-19 while on your overseas trip and require immediate medical treatment, cover is provided for the cost of medical treatment incurred overseas. However, cover does not apply if you were COVID-19 positive when your trip began, or you travel against a government issued “Do Not Travel” warning or border closure.

No, you’re not covered for medical expenses incurred during your trip if you were diagnosed with COVID-19 before your trip departure.

If I become ill with COVID-19 before or during my Trip, will I be able to claim for costs I incur for the Cancellation or Curtailment of my Trip?

Yes, cover is provided for your costs arising from a necessary and unavoidable trip cancellation or curtailment as a result of you (or your travelling companion) contracting an unforeseen illness (including COVID-19) where:

  • you (or your travelling companion) first contract and are diagnosed with COVID-19 after you make the relevant travel booking; and
  • a doctor confirms the illness in writing; and
  • the illness is not a pre-existing medical condition.

I no longer want to travel because I am worried about the spread of COVID-19. Are my trip cancellation, curtailment or change costs covered?

No, cover is not available in this scenario. Simply no longer wishing to travel is not covered under the policy.

If I need to cancel, curtail or change my trip due to a COVID-19 border closure as announced by any departure or destination government, am I covered?

No, cancellation due to COVID-19 government related travel advisories and/or border closures is not covered. 

If I am diagnosed with COVID-19 after commencing my trip and I am subsequently issued with a quarantine order, will I be covered for the quarantine costs?

Yes, additional travel or accommodation expenses incurred are covered (within the benefit limitations) as a result of a mandatory quarantine order by a local government or public health authority. However, cover is not available if you travel against a government issued “Do Not Travel” warning or border closure.

Do I need to be vaccinated against COVID-19 to be eligible for the COVID-19 cover under this policy?

No, you do not need to be vaccinated against COVID-19 to be eligible for cover under this policy. However, you will not be covered for any claim for cancellation, curtailment or trip change where you do not meet the vaccination protocols required by your transport provider or by any government authority (in Australia or at the destination).

Important Information
Please note that cover will also depend on your individual circumstances and the terms, conditions, exclusions and limits of the policy. Words used with capital letters are defined terms in the terms and conditions. You can find them either under the definitions section of the terms and conditions or within the specific coverage section. Chubb Insurance Australia Limited (ABN 23 001 642 020, Australian Financial Service (AFS) Licence No. 239687) (Chubb) is the insurer and issuer of the Qantas Premier Credit Card & Qantas Premier Titanium Credit Card Insurance Terms and Conditions. Where mentioned above “We”, “Us”, “Our” means Chubb. Qantas Premier insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb). Terms, conditions, exclusions, limits, eligibility and activation criteria apply to the policy.

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