Qantas Premier Credit Card
Who is the credit provider and issuer of Qantas Premier credit cards?
Why choose a Qantas Premier credit card?
How long does the application process take?
Can I transfer a balance from another credit card?
Who can apply for a Qantas Premier credit card?
Can I add an additional cardholder?
What’s the difference between the Qantas Premier Everyday, the Qantas Premier Platinum and the Qantas Premier Titanium card?
Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card?
How do I apply for a Qantas Premier credit card?
How do I remove an additional cardholder from my account?
How do I reduce the size of an image I need to upload?
Change my product
Can I still spend on my current credit card whilst my new one arrives?
Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards?
What happens to any additional cardholders that are currently on my credit card?
How long will it take for a change of Qantas Premier credit card to be processed?
What will happen to any periodic payments I have set up on my card?
What will happen to the annual fees when my product change is approved?
What happens to the benefits on my card?
How can I change my Qantas Premier credit card account?
What happens to the statements from my old credit card?
Features and rewards
What travel insurance cover is included with my card?
What is ‘Get away interest free for 6 months’?
When will I receive my Lounge Invitations?
How many Qantas Premier Titanium flights discounts do I get a year?
Where can I use my Qantas Premier credit card?
Do bonus Status Credits expire?
How can I book a flight to earn bonus Status Credits?
How do I link my Lounge Invitations to a flight?
How many Qantas Points will I earn on purchases?
When will I receive my bonus Qantas Points?
What services are provided by the Qantas Premier Concierge?
How can I view the bonus Status Credits I’ve earned on my account?
Is there an interest-free period on my account?
What extended level of coverage does my Qantas Premier Titanium credit card provide?
If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?
How do I make a travel insurance claim?
How can I use my Qantas Premier Titanium metal card for contactless payments?
What flights are eligible to earn bonus Status Credits?
Can I earn bonus Status Credits on Classic Reward bookings?
Which transactions will earn Qantas Points?
Can I use Points Plus Pay to book my flights and earn bonus Status Credits?
Do bonus Status Credits count towards Lifetime Membership tiers?
How long are my Lounge Invitations active for?
How do I claim any missing bonus Status Credits?
Can bonus Status Credit help me acquire or maintain Platinum One membership status?
How can I change my booking made using my Qantas Premier Titanium flight discount?
How do I order from Qantas Wine?
How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?
How do I book discounted companion fares?
Can I book a multi-city flight using my Qantas Premier Titanium flight discount?
Where can I redeem my Lounge Invitations?
Can I share my Lounge Invitations with a person I’m travelling with?
How do I book a flight with my Qantas Premier Titanium flight discount?
My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?
Complimentary Travel Insurance
New Terms and Conditions and Unfair Contract Terms
Changes specific to insurance benefits
Claims in relation to COVID-19
Rates and fees
How can I get the most out of my Balance Transfer?
If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?
What is a Balance Transfer?
What are the benefits of closing my other credit cards after a Balance Transfer?
How does a Balance Transfer work?
How does a Balance Transfer affect the interest charged on my account?
Managing your account
How do I report suspicious transactions?
How do I activate my card?
How can I pay bills with my card?
How do I decrease my credit limit?
How do I increase my credit limit?
How can I unsubscribe from marketing emails?
What should I do if my card is lost or stolen?
Why do I need to enter a password to access certain features?
How are my monthly repayments calculated?
How can I withdraw cash from my account?
Can I choose my own card PIN?
What format is the transactions file in?
How can I pay my credit card bill?
Where can I find my statements?
How can I manage my Qantas Premier account?
Will my replacement card have the same card number and PIN number?
How do I close my account?
How do I update my address or personal details?
How far back can I download my transactions?
How do I download my transactions?
How do I dispute a charge on my Premier credit card?
How are payments allocated if I have additional cardholders?
What is Apple Pay?
How does the Apple Pay experience compare to using my plastic card?
Which Qantas Premier products can be used with Apple Pay?
What do I need before I can start using Apple Pay?
Which devices are compatible with Apple Pay?
How do I set up my Qantas Premier card on Apple Pay?
How do I set my Qantas Premier card as the default card in Apple Pay?
Can I add the same card to more than one device using Apple Pay?
How do I remove my card from Apple Pay?
The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?
Can I add more than one card on Apple Pay?
Where can I use Apple Pay?
How do I make an in-store purchase with Apple Pay?
Do I need to have an active internet connection for Apple Pay to work?
Will I need to enter my card PIN?
Why was my request to add my card to Apple Pay declined?
How much of my credit card available limit can I access when using Apple Pay?
How can I reverse a transaction made using Apple Pay?
How do I return a purchase if I used Apple Pay to make the payment?
How can I keep track of purchases I’ve made with Apple Pay?
How do I dispute a purchase made with Apple Pay?
Can I use Apple Pay overseas?
Can I use Apple Pay at ATMs?
Is Apple Pay secure?
What is a Device Account Number?
What should I do if my device is lost or stolen?
Does Apple Pay have access to my credit card account?
If my device is formatted or jailbroken, will my Apple Pay information remain on it?
Will I continue to enjoy the features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Apple Pay?
What should I do if I lose my card and I’m issued a replacement card?
What should I do if my card expires and I’m issued a renewed card?
Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?
If I switch devices, do I need to set up my card in Apple Pay all over again?
Can I change the term of my Statement Instalment Plan?
How will my repayments be applied to my card?
Can I have more than one Statement Instalment Plan?
How do I make the monthly instalment repayment?
Who can create a Statement Instalment Plan on my card?
Does a Statement Instalment Plan earn Qantas Points?
What happens if I return a purchase that was converted into a Statement Instalment Plan?
How does it appear on my statement?
How can I track my instalment plan?
Can I pay more than my monthly instalment amount?
Is the Statement Instalment Plan amount part of my existing credit limit?
When will I be charged my first monthly instalment?
Can I pay off my Statement Instalment Plan early?
What if I already have direct debit set up?
What is a Statement Instalment Plan?
Will a Statement Instalment Plan affect my interest-free days on my purchases?
Is there a Statement Instalment Plan fee?
What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?
What is Open Banking?
What information can be shared with Accredited Data Recipients (ADRs)?
How does data sharing work?
Can any institution request access to my data?
Where can I find out more about the Consumer Data Right legislation?
How can I tell which emails are genuine?
What do I do if I receive a suspicious phone call?
How does Qantas Money protect my Qantas Premier account?
How does Qantas Money protect my financial data?
How can I protect myself online?
What are some scams I need to be aware of?
Customer Support and Complaints
Qantas Travel Money Card
Which currencies are available on Qantas Travel Money?
What is the Qantas Card and Qantas Travel Money all about?
Who's eligible for Qantas Travel Money?
Is Qantas Travel Money a credit card or a debit card?
Why does the Qantas Card have two sides?
Does this mean that Qantas is now also a bank?
What are the benefits of Qantas Travel Money?
How do I apply for and activate Qantas Travel Money?
How do I enable the travel money facility on my Qantas Card?
How do I get the Qantas Card and Qantas Travel Money?
If I select to be verified against Illion (formerly Dun & Bradstreet) records will a credit check be conducted?
Can I apply for and activate Qantas Travel Money if I have a foreign passport?
How do I use Qantas Travel Money?
What if the details on the Qantas Travel Money identity verification form are incorrect?
What if I don’t have an Australian Passport or an Australian Driver’s Licence?
What do I do if I'm unable to activate Qantas Travel Money online?
What if I don't want to use Qantas Travel Money?
Rates, fees and limits
What exchange rate applies to Qantas Travel Money?
What fees apply to Qantas Travel Money?
What limits apply to Qantas Travel Money?
Do fees apply if I don’t have the local currency on my card?
Managing your account
Can I arrange a back-up or secondary card?
Does the card come with Mastercard Contactless?
Do I get a line of credit or overdraft with Qantas Travel Money?
I am a Qantas Club member and have a Qantas Club card. Do I need both cards?
What is a pre-authorisation?
What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?
How do I update my local time and time zone?
When to use
Where can I use Qantas Travel Money?
Can I use Qantas Travel Money if the local currency isn’t available?
Can Qantas Travel Money be used for Qantas in-flight duty free purchases?
Can I use Qantas Travel Money to pay for flights at qantas.com?
Is there anything I need to do before I go overseas?
Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Travel Money?
Can I view my Qantas Travel Money balances at overseas ATMs?
What should I do with my card when I return from overseas?
What will happen if the local currency isn’t available to load on Qantas Travel Money?
I’d like to use Qantas Travel Money in the United States - will my card be accepted?
Should I pay in Australian dollars instead of the local currency when I’m overseas?
Are there any countries where the Qantas Travel Money Card won’t work?
Why has a transaction declined when I have enough funds on the card to complete the purchase?
Why would an online transaction be declined if I have enough money to complete the purchase on the card?
Can I change or retrieve my Qantas Travel Money card PIN?
What if my PIN is blocked at an ATM or in-store?
How do I get my card PIN?
Is my card PIN different to my Qantas Frequent Flyer PIN?
Customer Support and Complaints
Qantas Money App
Understanding your PINs and Passwords
Can I use my fingerprint to log in?
The app doesn’t recognise my fingerprint
What if I’ve forgotten my passcode?
How do I log out?
Managing your finances
How do I delete an account?
What does ‘pending’ mean?
I can’t see my transactions
I can’t find my bank in the list
Can I transfer money using the app?
Is it OK to enter my online banking login details?
How do I add a new account with a connected financial institution?
What type of accounts can I connect?
Why is the transaction date different to the date I made the transaction?
When are my balances and transactions updated?
How are my transactions categorised?
What happens to my categories if I delete an account?
Are my categories applied to past transactions?
What are notifications?
What kind of notifications can I set up?
How do I receive notifications?
Is there a cost for receiving notifications?
How do I set up notifications?
Can I delete or change my notifications?
Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?
Can I view notifications I’ve previously received?
Why do I need to turn on my App Notifications settings?
Why can I see a notification in my notification history that I didn’t receive?
I’ve received a notification, but can’t see it in my history?
Can I set my own Travel Money low balance alert amount?
Why can’t I find notifications in the app?
How can I make sure that I get access to all available notifications?
What happens when new types of notifications become available?
Can I link an additional card to Card Offers?
Can I use any credit card that I have added to my Qantas Money App for Card offers?
Can I link another card in addition to my Qantas Premier Card?
Can I link and earn points with a debit Mastercard® or Visa® card?
Why can't I see my Card Offers on the Qantas Money website?
Why am I not receiving any/many offers?
How long will my offers be valid for?
What are the terms and conditions of the offers?
Why am I receiving offers that don't seem well matched to me?
Can I share an offer with my partner/friend etc?
Why did my friend get an offer for a specific store and I did not?
Are offers applicable to both purchases in-store and online?
What retailers are included in the program?
Earning bonus Qantas Points
Why does it take up to 15 days to receive my points?
How can I check if I have successfully earned points on an offer?
How do I follow up on missing points from Card Offers?
What if I forget to use my linked card, can I still earn the points?
Loss of a loved one
The loss of a family member or friend is a difficult time in your life and we are here to help.
How to notify us
If you need to contact Qantas Premier about the loss of a loved one you can do this via phone or mail. We are here to support you.
Choose to notify Qantas Premier by:
Calling us on:
Within Australia: 1300 992 700
Calling from Overseas: +61 2 8222 2569
Attn: Qantas Premier
PO Box 40
Sydney NSW 2001
Who has authority to access the customer’s account or loan details?
Below is a list of who can act as the “representative of the deceased.” The representative of the deceased will be granted access to the deceased estate after receipt and verification of the required documentation(s) by Qantas Premier:
- Next to Kin
- Solicitors acting on behalf of the Deceased Estate
- Public Trustees acting on behalf of the Deceased Estate
If the representative of the deceased is not a Qantas Premier customer, we will need to obtain certified copies of their ID documents (e.g. Driver Licence/Passport) in order for us to identify them.
What happens once you notify us?
Once you have notified us of the loss of your loved one, we’ll place a permanent hold on all transaction bank account(s) solely held by the deceased and no funds can be taken out of the account(s). All credit payments will be still allowed into the account(s). For joint accounts, the surviving joint account holder(s) will still have access to the account (except in certain cases such as term deposits and where the joint holder is only listed as an additional card holder of the product).
If you need to pay for funeral costs, please refer to our section on Paying for Funeral Expenses.
Documents you’ll need
It is important to know what you will need to finalise the deceased estate and we are here to support you through each stage of the process.
Documents you will require:
When you are notifying us, you will need to provide a certified copy of at least one of the Proof of Death documents listed below to Qantas Premier.
- Death Certificate
- Doctor’s Medical Certificate
- Funeral Bill
- Solicitor’s or Coroner’s Letter
- Grant of Probate
- Letters of Administration
- A certificate issued by the public trustee or Trustee Company authorised to do so.
In addition to the Proof of Death document, you may also be requested to provide additional documents depending on what products were held by the deceased in order for Qantas Premier to grant access to the Deceased’s Estate.
Once you have collected all the supporting documents you can send them to Qantas Premier via postal mail (see address above).
Paying for funeral expenses
Often, one of the most pressing matters, is to obtain money from the Estate in order to cover the cost for the funeral service.
If there are funds available, Qantas Premier can assist with paying for the funeral costs or memorial from the Estate. We’ll release money to cover funeral expenses when:
- The original funeral tax invoice/ account/ bill is sent to Qantas Premier via mail along with a certified copy of proof of death document, if not already provided. All payments will be paid directly to the funeral director, upon presentation of the required documents.
- Alternatively, funds can be reimbursed if the payment has already been made and the original receipt from the funeral director is provided to Qantas Premier in conjunction with a certified copy of proof of death document.
What happens next?
Once we have received an official notification of death, we will reverse any interest and fees that may have been charged from the date of death. We will also block the account from further spending.
If a balance is owed, we will send you a letter confirming the balance as at the date of death, along with the most recent statement which does include payment details. If no balance is owed, we will simply close your account and send a letter confirming this. If the account is in credit, we will send a bank cheque to the executor of the estate along with a letter explaining why you are receiving the cheque.
Should a balance continue to be owed, and remain unpaid, we will refer your account to a business who specialise in the management of Deceased Estates, Philips & Cohen. Philips & Cohen will assist you through this difficult time, and with finalising the estate.
Financial support following your loss
The loss of a loved one will always be a difficult time in your life, but it may also impact on your finances. If you’re feeling concerned about your finances, you can contact our Collections Team who will be able to assist you.
You won’t be responsible for the debts of your loved one’s estate, unless you are a joint account holder. If you are a joint account holder and the estate is in financial difficulty, we can help.
You can also access Financial Counselling support through organisations such as Financial Counselling Australia and the National Debt Helpline offer free, independent and confidential financial counselling.
Frequently Asked Questions:
Can I transfer existing rewards points to another account?
Membership will terminate automatically on the death of a Member. Qantas Points earned but not yet redeemed or transferred prior to the death of the Member will be cancelled. Qantas Loyalty will close the Member's account on notification of the Member's death. Qantas Loyalty will not be liable for any loss or damage suffered by any person as a result of such cancellation.
Please contact us on 13 24 84, if you are calling within Australia or on +61 2 8225 0615, if you calling from overseas for more information.
How can I get information on direct debit transactions and recurring payments for the accounts that the deceased person held with Qantas Premier?
Qantas Premier will be able to provide a list of all the direct debit transactions and recurring payments for the past 13 months on all accounts to an authorised person of the deceased estate.
Please contact us on 13 24 84, if you are calling within Australia or on +61 2 8225 0615, if you calling from overseas to request for information on direct debit transactions and recurring payments. We will assist you with the cancellation of the direct debit transactions on request.
This will be sent to you within 3-5 business days from the date the request was made.