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Other Questions

The FAQs are a summary only; they are not an exhaustive list of the coverage, terms, conditions or exclusions in the policy. Limits apply and vary with each plan. Please refer to the Terms and Conditions for further information about the terms, conditions, and exclusions of the policy.



Is pregnancy covered under the policy? 

The policy provides limited pregnancy cover up to the 23rd week of your pregnancy under the following sections of the policy:

  1. Overseas medical expenses cover - If you have a sudden and unexpected pregnancy related injury or illness 
  2. Trip cancellation and amendment cover - If you have a sudden and unexpected injury or illness arising from your pregnancy that a doctor confirms will prevent you from commencing or continuing the trip.

There is no cover for costs associated with childbirth or the health of a newborn child, or for claims arising from any pre-existing medical condition (including any medical condition related to a previous pregnancy or if you have experienced pregnancy complications prior to making the Relevant Travel Purchase).



If my flight is delayed, am I covered?

Yes. If your flight is delayed for 6 hours or more, you will be reimbursed on additional accommodation expenses (up to the benefit amount under ‘Delayed, cancelled, overbooked or missing onward flight’). If your flight is delayed for more than 30 hours, the limit is increased up to the benefit amount under ’Extended Delayed, cancelled, overbooked or missed onward flight’.



What is Chubb Assistance? How does it work?

Chubb Assistance is an emergency assistance service. Support is available for emergency advice and assistance services 24 hours a day, 7 days a week for medical or other emergencies while on your overseas trip and which are covered by the policy. 

In the event of a medical or similar emergency, simply call the Chubb emergency response team on +61 2 8907 5666 to get immediate assistance and help accessing vital services in your local area where covered by the policy.



How do I make a claim under the policy? 

You can submit your claim online at www.chubbclaims.com.au



Further Questions?

Please contact Chubb on 1800 055 268 or email Chubb on CustomerService.AUNZ@chubb.com for any questions you may have.

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