Qantas Premier Credit Card
Who is the credit provider and issuer of Qantas Premier credit cards?
Why choose a Qantas Premier credit card?
How long does the application process take?
Can I transfer a balance from another credit card?
Who can apply for a Qantas Premier credit card?
Can I add an additional cardholder?
What’s the difference between the Qantas Premier Everyday, the Qantas Premier Platinum and the Qantas Premier Titanium card?
Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card?
How do I apply for a Qantas Premier credit card?
How do I remove an additional cardholder from my account?
How do I reduce the size of an image I need to upload?
Change my product
Can I still spend on my current credit card whilst my new one arrives?
Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards?
What happens to any additional cardholders that are currently on my credit card?
How long will it take for a change of Qantas Premier credit card to be processed?
What will happen to any periodic payments I have set up on my card?
What will happen to the annual fees when my product change is approved?
What happens to the benefits on my card?
How can I change my Qantas Premier credit card account?
What happens to the statements from my old credit card?
Features and rewards
What travel insurance cover is included with my card?
What is ‘Get away interest free for 6 months’?
When will I receive my Lounge Invitations?
How many Qantas Premier Titanium flights discounts do I get a year?
Where can I use my Qantas Premier credit card?
Do bonus Status Credits expire?
How can I book a flight to earn bonus Status Credits?
How do I link my Lounge Invitations to a flight?
How many Qantas Points will I earn on purchases?
When will I receive my bonus Qantas Points?
What services are provided by the Qantas Premier Concierge?
How can I view the bonus Status Credits I’ve earned on my account?
Is there an interest-free period on my account?
What extended level of coverage does my Qantas Premier Titanium credit card provide?
If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?
How do I make a travel insurance claim?
How can I use my Qantas Premier Titanium metal card for contactless payments?
What flights are eligible to earn bonus Status Credits?
Can I earn bonus Status Credits on Classic Reward bookings?
Which transactions will earn Qantas Points?
Can I use Points Plus Pay to book my flights and earn bonus Status Credits?
Do bonus Status Credits count towards Lifetime Membership tiers?
How long are my Lounge Invitations active for?
How do I claim any missing bonus Status Credits?
Can bonus Status Credit help me acquire or maintain Platinum One membership status?
How can I change my booking made using my Qantas Premier Titanium flight discount?
How do I order from Qantas Wine?
How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?
How do I book discounted companion fares?
Can I book a multi-city flight using my Qantas Premier Titanium flight discount?
Where can I redeem my Lounge Invitations?
Can I share my Lounge Invitations with a person I’m travelling with?
How do I book a flight with my Qantas Premier Titanium flight discount?
My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?
Complimentary Travel Insurance
Personal Baggage, Valuables, Money and Travel Documents
Trip Cancellation and Amendment
Pre-existing Medical Conditions
Eligibility for Cover under the policy
Overseas Medical Expenses
Rates and fees
How can I get the most out of my Balance Transfer?
If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?
What is a Balance Transfer?
What are the benefits of closing my other credit cards after a Balance Transfer?
How does a Balance Transfer work?
How does a Balance Transfer affect the interest charged on my account?
Managing your account
How do I report suspicious transactions?
How do I activate my card?
How can I pay bills with my card?
How do I decrease my credit limit?
How do I increase my credit limit?
How can I unsubscribe from marketing emails?
What should I do if my card is lost or stolen?
Why do I need to enter a password to access certain features?
How are my monthly repayments calculated?
How can I withdraw cash from my account?
Can I choose my own card PIN?
What format is the transactions file in?
How can I pay my credit card bill?
Where can I find my statements?
How can I manage my Qantas Premier account?
Will my replacement card have the same card number and PIN number?
How do I close my account?
How do I update my address or personal details?
How far back can I download my transactions?
How do I download my transactions?
How do I dispute a charge on my Premier credit card?
How are payments allocated if I have additional cardholders?
Cancelling a recurring payment
What is Apple Pay?
How does the Apple Pay experience compare to using my plastic card?
Which Qantas Premier products can be used with Apple Pay?
What do I need before I can start using Apple Pay?
Which devices are compatible with Apple Pay?
How do I set up my Qantas Premier card on Apple Pay?
How do I set my Qantas Premier card as the default card in Apple Pay?
Can I add the same card to more than one device using Apple Pay?
How do I remove my card from Apple Pay?
The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?
Can I add more than one card on Apple Pay?
Where can I use Apple Pay?
How do I make an in-store purchase with Apple Pay?
Do I need to have an active internet connection for Apple Pay to work?
Will I need to enter my card PIN?
Why was my request to add my card to Apple Pay declined?
How much of my credit card available limit can I access when using Apple Pay?
How can I reverse a transaction made using Apple Pay?
How do I return a purchase if I used Apple Pay to make the payment?
How can I keep track of purchases I’ve made with Apple Pay?
How do I dispute a purchase made with Apple Pay?
Can I use Apple Pay overseas?
Can I use Apple Pay at ATMs?
Is Apple Pay secure?
What is a Device Account Number?
What should I do if my device is lost or stolen?
Does Apple Pay have access to my credit card account?
If my device is formatted or jailbroken, will my Apple Pay information remain on it?
Will I continue to enjoy the features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Apple Pay?
What should I do if I lose my card and I’m issued a replacement card?
What should I do if my card expires and I’m issued a renewed card?
Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?
If I switch devices, do I need to set up my card in Apple Pay all over again?
If my device is formatted or jailbroken, will my Google Pay information remain on it?
What is Google Pay and Google Wallet?
Can I use Google Pay overseas?
Can I add more than one card to Google Wallet?
How do I make a purchase using my Qantas Premier Card in apps and websites?
How much of my credit card available limit can I access when using Google Pay?
How do I return a purchase if I used Google Pay to make the payment?
Can Additional Cardholders add their cards to Google Wallet?
Will I need to enter my card PIN with Google Pay?
How can I keep track of purchases I’ve made with Google Pay?
Can I add the same card to more than one device?
How do I remove my card from Google Wallet?
How do I make a purchase using my Qantas Premier card in-store?
Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?
If I switch devices, do I need to set up my card in Google Pay again?
How do I reverse or dispute a Google Pay transaction?
Will I continue to enjoy the same features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Google Pay?
Do I need to have an active internet connection for Google Pay to work?
Does Google Wallet or Google Pay have access to my credit card account?
What happens if there are fraudulent transactions made using Google Pay?
What should I do if I lose my card, or my card expires and I'm issued a replacement card?
What happens if my device is lost or stolen?
Why was my request to add my card to Google Wallet declined?
Whom can I talk to for further help with Google Pay?
Which Qantas Premier credit cards can be used with Google Pay?
How do I set my Qantas Premier Card as the default card in Google Wallet?
Where can I use Google Pay?
How do I set up Google Pay and add my Qantas Premier card?
Are Google Wallet and Google Pay secure?
Which devices are compatible with Google Pay?
Can I change the term of my Instalment Plan?
How will my repayments be applied to my card?
Can I have more than one Instalment Plan?
How do I make the monthly instalment repayment?
Who can create an Instalment Plan on my card?
Does an Instalment Plan earn Qantas Points?
What happens if I return a purchase that was converted into a Statement Instalment Plan?
How do instalment plan(s) appear on my statement?
How can I track my instalment plan?
Can I pay more than my monthly instalment amount?
Why am I not eligible for a Cash Instalment Plan?
Is the instalment plan amount part of my existing credit limit?
When will I be charged my first monthly instalment?
Can I pay off my instalment plan early?
Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?
What is a Statement Instalment Plan?
Will an instalment plan affect my interest-free days on my purchases?
Is there a fee to set up an instalment plan?
What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?
What is Open Banking?
What information can be shared with Accredited Data Recipients (ADRs)?
How does data sharing work?
Can any institution request access to my data?
Where can I find out more about the Consumer Data Right legislation?
How can I tell which emails are genuine?
What do I do if I receive a suspicious phone call?
How does Qantas Money protect my Qantas Premier account?
How does Qantas Money protect my financial data?
How can I protect myself online?
What are some scams I need to be aware of?
Customer Support and Complaints
Qantas Travel Money Card
Which currencies are available on Qantas Travel Money?
What is the Qantas Card and Qantas Travel Money all about?
Who's eligible for Qantas Travel Money?
Is Qantas Travel Money a credit card or a debit card?
Why does the Qantas Card have two sides?
Does this mean that Qantas is now also a bank?
What are the benefits of Qantas Travel Money?
How do I apply for and activate Qantas Travel Money?
How do I enable the travel money facility on my Qantas Card?
How do I get the Qantas Card and Qantas Travel Money?
If I select to be verified against Illion (formerly Dun & Bradstreet) records will a credit check be conducted?
Can I apply for and activate Qantas Travel Money if I have a foreign passport?
How do I use Qantas Travel Money?
What if the details on the Qantas Travel Money identity verification form are incorrect?
What if I don’t have an Australian Passport or an Australian Driver’s Licence?
What do I do if I'm unable to activate Qantas Travel Money online?
What if I don't want to use Qantas Travel Money?
Rates, fees and limits
What exchange rate applies to Qantas Travel Money?
What fees apply to Qantas Travel Money?
What limits apply to Qantas Travel Money?
Do fees apply if I don’t have the local currency on my card?
Managing your account
Can I arrange a back-up or secondary card?
Does the card come with Mastercard Contactless?
Do I get a line of credit or overdraft with Qantas Travel Money?
I am a Qantas Club member and have a Qantas Club card. Do I need both cards?
What is a pre-authorisation?
What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?
How do I update my local time and time zone?
When to use
Where can I use Qantas Travel Money?
Can I use Qantas Travel Money if the local currency isn’t available?
Can Qantas Travel Money be used for Qantas in-flight duty free purchases?
Can I use Qantas Travel Money to pay for flights at qantas.com?
Is there anything I need to do before I go overseas?
Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Travel Money?
Can I view my Qantas Travel Money balances at overseas ATMs?
What should I do with my card when I return from overseas?
What will happen if the local currency isn’t available to load on Qantas Travel Money?
I’d like to use Qantas Travel Money in the United States - will my card be accepted?
Should I pay in Australian dollars instead of the local currency when I’m overseas?
Are there any countries where the Qantas Travel Money Card won’t work?
Why has a transaction declined when I have enough funds on the card to complete the purchase?
Why would an online transaction be declined if I have enough money to complete the purchase on the card?
Can I retrieve or change my Qantas Travel Money card PIN?
What if my PIN is blocked at an ATM or in-store?
How do I get my card PIN?
Is my card PIN different to my Qantas Frequent Flyer PIN?
Customer Support and Complaints
Qantas Money App
Understanding your PINs and Passwords
Can I use my fingerprint to log in?
The app doesn’t recognise my fingerprint
What if I’ve forgotten my passcode?
How do I log out?
Managing your finances
How do I delete an account?
What does ‘pending’ mean?
I can’t see my transactions
I can’t find my bank in the list
Can I transfer money using the app?
Is it OK to enter my online banking login details?
How do I add a new account with a connected financial institution?
What type of accounts can I connect?
Why is the transaction date different to the date I made the transaction?
When are my balances and transactions updated?
How are my transactions categorised?
What happens to my categories if I delete an account?
Are my categories applied to past transactions?
What are notifications?
What kind of notifications can I set up?
How do I receive notifications?
Is there a cost for receiving notifications?
How do I set up notifications?
Can I delete or change my notifications?
Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?
Can I view notifications I’ve previously received?
Why do I need to turn on my App Notifications settings?
Why can I see a notification in my notification history that I didn’t receive?
I’ve received a notification, but can’t see it in my history?
Can I set my own Travel Money low balance alert amount?
Why can’t I find notifications in the app?
How can I make sure that I get access to all available notifications?
What happens when new types of notifications become available?
Can I link an additional card to Card Offers?
Can I use any card that I have added to my Qantas Money App for Card offers?
Can I link another card in addition to my Qantas Premier Card?
Can I link and earn points with a debit Mastercard® or Visa® card?
Why can't I see my Card Offers on the Qantas Money website?
Why am I not receiving any/many offers?
How long will my offers be valid for?
What are the terms and conditions of the offers?
Why am I receiving offers that don't seem well matched to me?
Can I share an offer with my partner/friend etc?
Why did my friend get an offer for a specific store and I did not?
Are offers applicable to both purchases in-store and online?
What retailers are included in the program?
Earning bonus Qantas Points
Why does it take up to 15 days to receive my points?
How can I check if I have successfully earned points on an offer?
How do I follow up on missing points from Card Offers?
What if I forget to use my linked card, can I still earn the points?
What are some scams I need to be aware of?
Latest security alerts
COVID-19 related scams
Against the backdrop of the current COVID-19 outbreak, online fraud and related scams are set to rise as fraudsters take advantage of the massive surge in online shopping and people’s curiosity for information. Here are a couple of trends to look out for:
- People are receiving unsolicited calls from scammers purporting to be from Medicare requesting personal details to issue Government rebates for pension recipients. This is a scam, and you should not disclose your personal information to unsolicited callers. Government agencies will not usually make outbound calls to collect such information; they would already have these details to process any such payment.
- The overwhelming news coverage surrounding COVID-19 has created opportunities for phishing and smishing attacks looking to exploit public curiosity and fear. Fraudsters are sending SMS messages and emails claiming to be from legitimate organisations (such as health authorities), with information on COVID-19, such as where to get tested or where to buy vaccines. The SMS or email messages will ask you to open an attachment which is embedded with malicious software that downloads automatically onto your device. The malware will then allow fraudsters to take control of your computer, log your keystrokes, or access your personal information and financial data, which could then lead to identity theft.
Watch the video here to learn more about Phishing, and how to protect yourself.
Variants of the DYRE malware continue to target online banking customers worldwide.
DYRE, also known as Dryeza, is a malicious program used by cybercriminals to steal online banking credentials and perform fraudulent transactions. DYRE is usually spread by phishing emails containing attachments or hyperlinks that, once opened, can exploit your computer's existing security flaws to install the malware. Once installed, DYRE can redirect websites through servers operated by criminals, allowing them to capture and alter data in real time.
Signs of a DYRE infection include:
- Repeated request for User ID, Password and/or One-Time PIN (OTP)
- Changes in the appearance or procedures of online banking
- Delays and persistent "loading" screens.
Customers who notice unusual behaviour in their online banking or believe their computer may be infected should immediately contact us on 1300 992 700 or +61 2 8222 2569 if you are overseas.
SIM Porting Fraud and SIM Swapping Fraud
What is it?
SIM Porting Fraud occurs when a fraudster asks for your existing mobile number to be moved (or "ported") to another phone carrier without your consent or knowledge.
SIM Swapping Fraud occurs where a fraudster asks for a new SIM card to be issued for your existing mobile by approaching your mobile operator without your consent or knowledge.
With the mobile phone now being the primary method that people access their banking accounts and other important services, keeping your mobile safe is more important than ever. A fraudster gaining access to your mobile phone by means of SIM Porting or SIM Swapping can lead to unauthorised access to your digital accounts by intercepting authorisation texts or overriding touch authentication.
How does it work?
- The fraudster obtains the victim's personal details via various techniques including mail theft, online compromises (e.g. malware, Trojans), phone and email phishing scams or through the illegal purchase of stolen personal data etc.
- The fraudster approaches the victim's mobile operator with the victim's identity and requests a duplicate SIM card or asks for the mobile number to be ported to another phone carrier.
- The victim's mobile operator deactivates the original SIM card and issues a replacement SIM or ports the number to the new carrier.
- The fraudster is now able to carry out financial transactions without the victim's consent or knowledge by intercepting calls or texts, receiving one time passwords or PINs and overriding touch authentication on the swapped or ported SIM.
Tips to safeguard yourself
- If your mobile service stops working unexpectedly, check in with your mobile service provider immediately.
- Look out for SMS text messages from your mobile service provider advising you about a swapping or porting request.
- Never disclose your internet banking password, or PIN to anyone. We will never ask you for these details via any of our communications to you.
- Beware of unsolicited calls, texts or emails asking for personal or financial information even if they appear to be from your bank or a reputable company.
- Do not open or forward emails that you suspect might be spam and never open any attachments or click into any links in such emails.
- Be careful of what personal details you share on social media platforms as fraudsters can use these to anticipate likely answers to security questions.
- Ensure you have up to date anti-virus protection software installed on your computer.
- You may receive phishing emails that contain links or malicious attachments that could capture your details or harm your device. These emails seek to trick people into giving out personal details including banking details. They are designed to look legitimate and often contain a corporate logo.
- Malware, or malicious software, is an intrusive program that fraudsters try to install on your computer or device. Malware, such as a virus or Trojan, can disrupt or slow down operations, gather personal and financial details, extract funds or perform other fraudulent activities under your name.
- Malware is usually sent as an attachment to emails claiming to be from a trusted source, or disguised as genuine software.
Phishing over the phone
- Phishing, traditionally where emails seek to trick people into disclosing their account or personal details, is now increasingly happening over the phone. Be particularly vigilant if you're asked to disclose any online banking sign in details or authentication code sent by SMS to your mobile.
- Protect your SMS authentication codes like you would a password or a PIN. Disclosing an SMS authentication code contravenes our terms and conditions and may find you liable for any losses due to fraud on your account.
- Fraudsters can spoof the sender name so they may appear to be from a trusted source. These SMSs often use scare tactics and contain links to fake websites in an attempt to capture your passwords and other sensitive information.
Credit card fraud
- Credit card fraud can occur when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name. You should always carefully check your statement each month to determine if there are charges for purchases you did not make.
- Fraud can also occur when a person assumes your entire identity and obtains credit cards in your name.
- If you suspect that fraud has occurred on your card, it's important to contact Qantas Money support immediately on 1300 992 700 or + 61 2 8222 2569 if you are overseas. We will assist you with blocking your card (as well as any other card that’s affected) and investigating the fraudulent activity.
Report any scams to Scamwatch, an independent website run by the Australian Competition & Consumer Commission (ACCC).
Scamwatch provides information to consumers and small businesses on how to recognise, avoid and report scams.
Stay up to date
Register for Stay Smart Online Alert Service, a free Government-run service to alert you of new online threats as they are identified.