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Instalment Plans

Instalment Plan Changes - From 6 August 2025

The ability to create new Cash Instalment Plans are temporarily paused and terms of existing Instalment Plans cannot be changed until further notice. Existing Instalment Plans set up prior to 6 August 2025 will continue.

How will my repayments be applied to my card?

By applying for an instalment plan, payments made to your account will be first applied to the instalment plan up to the amount of any initial interest charge, instalment, related interest due or overdue in that period. Any additional payments will be applied to the balance of your account in accordance with your credit card credit terms and conditions.

How do I make the monthly instalment repayment?

You can repay the monthly instalment in a similar way to how you pay your credit card bill. Note that the monthly instalment amount is included in your Minimum Payment Due in your statement.

Who can create an Instalment Plan on my card?

Only the primary cardholder will be able to request an instalment plan.

What happens if I return a purchase that was converted into a Statement Instalment Plan?

If you return a purchase to a merchant, and if we consequently receive a refund (or some other refund verification acceptable to us) from that merchant, we will reduce your retail account balance by that amount. That refund does not count towards your obligations on any instalment plans you have set up with us. If you wish to make a payment towards your instalment plan, or cancel it, please call us on 1300 992 700 (or +61 2 8222 2569 if you're calling from overseas).

How can I track my instalment plan?

You will be able to track the progress of your instalment plan on your monthly statement, Qantas Money Credit Cards App or Online.

Can I pay more than my monthly instalment amount?

If you make a payment that exceeds the Minimum Payment Due plus any overdue amount: the excess amount will be applied first to pay the balance of your account excluding any main instalment plan balance; any further excess will be applied to pay the main instalment plan balance(s) (which results in an extra payment); and where there are multiple instalment plans, unless you otherwise direct, we will apply extra payments to instalment plans in the order of instalment plan Annual Percentage Rate (APR)(first to the instalment plans with a higher APR), and if more than one has the same instalment plan APR first to the instalment plan that was set up earlier. To ensure your additional payment is allocated to your instalment plan, please contact us before making the payment by calling 1300 992 700 (or +61 2 8222 2569 if you're calling from overseas). If the instalment plan is your only outstanding balance, then any additional payment will be allocated to it and there is no need to contact us.

Is the instalment plan amount part of my existing credit limit?

Yes. The instalment plan uses part of your existing credit limit, which means that your credit limit doesn’t change. As you pay off your instalment plan amount(s), the amount(s) you pay off will become available for you to use again as part of your credit limit and will incur interest at the standard Annual Percentage Rates (APR) applicable to your account.

When will I be charged my first monthly instalment?

During the cycle in which the instalment plan is set up, you will be charged an initial interest charge or instalment fee which will be included in the Minimum Payment Due on your next statement. Subsequent statements will include an instalment for each month of the term.

Can I pay off my instalment plan early?

You can pay off your instalment plan at any time without early repayment fees. Simply call us on 1300 992 700 (or +61 2 8222 2569 if you're calling from overseas).

Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?

If you have a direct debit set up to pay off your full statement balance, you need to change the direct debit arrangement before you can set up a Statement Instalment Plan.

What are the different types of Instalment Plans?

A Statement Instalment Plan allows you to repay retail purchases in the closing balance on your last statement in monthly instalments at a fixed rate over a set term. A Transaction Instalment Plan allows you to split purchases of $50 or more into smaller, monthly repayments.

Will an instalment plan affect my interest-free days on my purchases?

An interest free period will apply to your Retail Purchase Balance when you pay the Interest Free Days Payment displayed on your statement by the Payment Due Date.

What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?

If you fail to pay the Minimum Payment Due by its Payment Due Date, we calculate and charge interest on any Overdue Instalment Amount component from the day after the Payment Due Date at the AFR applicable to retail purchases. We may also cancel the instalment plan, in which case, any outstanding balance of the plan will revert to the Retail Purchase Rate for Statement Instalment Plans, and to the Cash Advance Rate for Cash Instalment plans.

Can I have more than one Instalment Plan?

Yes, you can have more than one instalment plan on your card as long as the total amount of all plans is within your credit limit. However, you can only set up one Statement Instalment Plan per statement period.

Is there a fee to set up an instalment plan?

This depends on the Instalment Plan offer that you accept. Either interest-based or fee-based options may be available on new Instalment Plans. This will be in accordance with the terms and conditions and repayment schedule that you accept when you request for an Instalment Plan to be set up.

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