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Can I change the term of my Instalment Plan?

Yes, you may be able to change it to a shorter or longer term if you wish to (provided that term is available) but keep in mind this will change your monthly instalment repayment amount. Just call us on 1300 992 700 to discuss your options (or +61 2 8222 2569 if you're calling from overseas).

How will my repayments be applied to my card?

By applying for an instalment plan, payments made to your account will be first applied to the instalment plan up to the amount of any initial interest charge, instalment, related interest due or overdue in that period. Any additional payments will be applied to the balance of your account in accordance with your credit card credit terms and conditions.

Can I have more than one Instalment Plan?

Yes, you can have more than one instalment plan on your card as long as the total amount of all plans is within your credit limit. However, you can only set up one Statement Instalment Plan per statement period.

How do I make the monthly instalment repayment?

You can repay the monthly instalment in a similar way to how you pay your credit card bill. Note that the monthly instalment is included in your Minimum Payment Due in your statement.

Who can create an Instalment Plan on my card?

Only the primary cardholder will be able to request an instalment plan.

Does an Instalment Plan earn Qantas Points?

For a Statement Instalment Plan: Your initial purchase(s) that have been converted into an instalment plan will earn Qantas Points if it is an Eligible Transaction. The conversion itself into an instalment plan will not earn Qantas Points unless we tell you otherwise. For a Cash Instalment Plan: No, the cash amount that you request, which converts to an instalment plan does not earn Qantas Points unless we tell you otherwise.

What happens if I return a purchase that was converted into a Statement Instalment Plan?

If you return a purchase to a merchant, and if we consequently receive a refund (or some other refund verification acceptable to us) from that merchant, we will reduce your retail account balance by that amount. That refund does not count towards your obligations on any instalment plans you have set up with us. If you wish to make a payment towards your instalment plan, or cancel it, please call us on 1300 992 700 (or +61 2 8222 2569 if you're calling from overseas).

How do instalment plan(s) appear on my statement?

Your Instalment Plan will appear as a 'Fixed Payment Option' on your statement which will include a summary of your progress. Any initial interest charge or instalment due will be included in the Minimum Payment Due.

How can I track my instalment plan?

You will be able to track the progress of your instalment plan on your monthly statement, Qantas Money mobile app or by logging in to qantasmoney.com.

Can I pay more than my monthly instalment amount?

If you make a payment that exceeds the Minimum Payment Due plus any overdue amount: the excess amount will be applied first to pay the balance of your account excluding any main instalment plan balance; any further excess will be applied to pay the main instalment plan balance(s) (which results in an extra payment); and where there are multiple instalment plans, unless you otherwise direct, we will apply extra payments to instalment plans in the order of instalment plan Annual Percentage Rate (APR)(first to the instalment plans with a higher APR), and if more than one has the same instalment plan APR first to the instalment plan that is set up earlier.  If you wish to make an additional payment towards your instalment plan, please make sure you contact us before making the payment by calling 1300 992 700 (or +61 2 8222 2569 if you're calling from overseas). If the instalment plan is your only outstanding balance, then any additional payment will be allocated to it and there is no need to contact us.

Why am I not eligible for a Cash Instalment Plan?

Cash Instalment Plan offers are subject to eligibility criteria and only available if your account is and remains in good standing,and Cash Instalment Plan will only be available if your available credit limit is more than $500.

Is the instalment plan amount part of my existing credit limit?

Yes. The instalment plan uses part of your existing credit limit, which means that your credit limit doesn’t change. As you pay off your instalment plan amount(s), the amount(s) you pay off will become available for you to use again as part of your credit limit and will be subject to the standard Annual Percentage Rates (APR)  applicable to your account.

When will I be charged my first monthly instalment?

During the cycle in which the instalment plan is set up, you will be charged an initial interest charge which will be included in the Minimum Payment Due on your next statement. Subsequent statements will include an instalment for each month of the term.

Can I pay off my instalment plan early?

You can pay off your instalment plan at any time without early repayment fees. Simply call us on 1300 992 700 (or +61 2 8222 2569 if you're calling from overseas).

Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?

If you have a direct debit set up to pay off your full statement balance, you need to change the direct debit arrangement before you can set up a Statement Instalment Plan.

What is a Statement Instalment Plan?

A Statement Instalment Plan allows you to repay retail purchases in the closing balance on your last statement in monthly instalments at a fixed rate over a set term. A Cash Instalment Plan allows you to access up to 90% of your available credit into cash, and pay it back in monthly instalments at a fixed rate over a set term. You should receive your funds in your nominated account within 3 business days

Will an instalment plan affect my interest-free days on my purchases?

The interest free period applies when you pay your full closing balance from your last statement by the Payment Due Date (excluding any Instalment Plan balance which isn’t due for payment by that Payment Due Date). No interest free period is available on Cash Advances or Balance Transfers.

Is there a fee to set up an instalment plan?

There is no fee to set up an Instalment Plan. Interest charges are applicable to instalment plans, in accordance with the terms and conditions and repayment schedule that you accept when you request for an instalment plan to be set up.

What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?

If you fail to pay the initial interest charge or monthly instalment by the Payment Due Date:  i. that initial interest charge or monthly instalment will be charged interest at the Retail Purchase Rate from the day after the Payment Due Date.  ii. we may cancel any instalment plans, in which case, any outstanding balance of the plan will revert to the Retail Purchase Rate for Statement Instalment Plans, and to the Cash Advance Rate for Cash Instalment plans.

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