Why is Qantas Travel Money changing to Qantas Pay?

Does my existing Qantas Travel Money card still work?

How do I join and get a Qantas Pay card?

How do I access my Qantas Travel Money account after 21 May?

Will I still earn points with Qantas Pay?

Can I use my Qantas Travel Money card as my Qantas Frequent Flyer membership card?

Can I activate my Qantas Travel Money replacement card after 21 May?

Can I activate my Qantas Travel Money card for the first time

What is changing for the Qantas Frequent Flyer membership card?

How can I access my Qantas Frequent Flyer number?

How can I access and set my Qantas Pay card PIN?

Does Qantas Pay have a digital card?

Can I schedule recurring currency loads from my nominated bank?

Which currencies are available on Qantas Pay?

Who's eligible for Qantas Pay?

Is Qantas Pay a credit card or a debit card?

Does this mean that Qantas is now also a bank?

What are the benefits of Qantas Pay?

How do I sign up for Qantas Pay

How do I activate my Qantas Pay card?

Will a credit check be conducted when I sign up for Qantas Pay?

Can I sign up for Qantas Pay if I have a foreign passport?

How do I use Qantas Pay?

What if the details on the Qantas Pay identity verification form are incorrect?

What if I don’t have an Australian Passport or an Australian Driver’s Licence?

What do I do if I’m unable to sign up for Qantas Pay online?

I’ve forgotten my Qantas Pay card PIN, how do I retrieve it?

What if my PIN is blocked at an ATM or in-store?

How do I set my Qantas Pay card pin?

Is my Qantas Pay card PIN different to my Qantas Frequent Flyer PIN?

How do I change my card PIN?

What exchange rate applies to Qantas Pay?

What fees apply to Qantas Pay?

What limits apply to Qantas Pay?

Do fees apply if I don’t have the local currency on my card?

What is my available limit with Qantas Pay?

What should I do if my card is expired?

What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?

Can I arrange a back-up or secondary card?

How do I cash out remaining funds on the Qantas Pay card?

How do I transfer between currencies on the Qantas Pay card?

What is a pre-authorisation?

Does the card come with Mastercard Contactless?

Do I get a line of credit or overdraft with Qantas Pay?

Where can I use Qantas Pay?

Can I use Qantas Pay if the local currency isn’t available?

Can I use my Qantas Pay card at a hotel or on a cruise?

Can Qantas Pay be used for Qantas in-flight duty free purchases?

Can I use Qantas Pay to pay for flights at qantas.com?

Is there anything I need to do before I go overseas?

Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Pay?

Can I view my Qantas Pay balances at overseas ATMs?

What should I do with my card when I return from overseas?

What will happen if the local currency isn’t available to load on Qantas Pay?

Should I pay in Australian dollars instead of the local currency when I’m overseas?

Are there any countries where the Qantas Pay Card won’t work?

I’m overseas and my Qantas Pay card isn’t working

Why has a transaction declined when I have enough funds on the card to complete the purchase?

Why would an online transaction be declined if I have enough money to complete the purchase on the card?

How long do load transactions take to appear in my account?

What happens if I try to transfer money to the old BSB after 31 May 2025?

Contact Information

Accessibility and Disability Support - Qantas Pay

I don't have a Qantas Pay card or a card number. How do I get through to the call centre?

What should I do if my card is lost, stolen or damaged?

How do I lodge a complaint relating to my Qantas Pay card?

How do I make a purchase using Qantas Pay in apps and websites?

How do I set up Google Pay and add my Qantas Pay card?

Are Google Wallet and Google Pay secure?

Will I need to enter my card PIN with Google Pay?

What should I do if I lose my card, or my card expires and I'm issued a replacement card?

What happens if my Android device is lost or stolen?

How can I keep track of purchases I’ve made with Google Pay?

Can I add more than one card to Google Wallet?

How do I remove my card from Google Wallet?

Does Google Wallet or Google Pay have access to my Qantas Pay account?

Do I need to have an active internet connection for Google Pay to work?

Which devices are compatible with Google Pay?

Where can I use Google Pay?

What is Google Pay and Google Wallet?

Who can I talk to for further help with Google Pay?

How do I return a purchase if I used Google Pay to make the payment?

Will I continue to enjoy the same features and benefits of my Qantas Pay card, including points earn, when I use it for payment with Google Pay?

Why was my request to add my card to Google Wallet declined?

How do I reverse or dispute a Google Pay transaction?

How do I set my Qantas Pay card as the default card in Google Wallet?

If my device is formatted or jailbroken, will my Google Pay information remain on it?

Can I use Google Pay overseas?

What happens if there are fraudulent transactions made using Google Pay?

How do I make a purchase using Qantas Pay in-store with Google Pay?

If I switch devices, do I need to set up my card in Google Pay again?

Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?

Which devices are compatible with Apple Pay?

How do I set up my Qantas Pay card on Apple Pay?

How do I return a purchase if I used Apple Pay to make the payment?

Do I need to have an active internet connection for Apple Pay to work?

How do I make an in-store purchase with Apple Pay?

Does Apple Pay have access to my Qantas Pay account?

What is Apple Pay?

How does the Apple Pay experience compare to using my plastic card?

If I switch devices, do I need to set up my card in Apple Pay all over again?

How do I set my Qantas Pay card as the default card in Apple Pay?

How can I reverse a transaction made using Apple Pay?

Where can I use Apple Pay?

Can I add the same card to more than one device using Apple Pay?

Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?

What should I do if I lose my card and I’m issued a replacement card?

Can I add more than one card on Apple Pay?

What should I do if my card expires and I’m issued a renewed card?

Can I use Apple Pay at ATMs?

Is Apple Pay secure?

How do I dispute a purchase made with Apple Pay?

Why was my request to add my card to Apple Pay declined?

Can I use Apple Pay overseas?

How can I keep track of purchases I’ve made with Apple Pay?

If my device is formatted or jailbroken, will my Apple Pay information remain on it?

What do I need before I can start using Apple Pay?

Why should I use Apple Pay rather than my physical card?

Will I continue to enjoy the features and benefits of my Qantas Pay card, including points earn, when I use it for payment with Apple Pay?

How do I remove my card from Apple Pay?

Will I need to enter my card PIN?

What should I do if my device is lost or stolen?

What is a Device Account Number?

The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?

How do I check my points balance if I think I am missing Qantas Points?

What kind of notifications can I set up on the Qantas Pay app?

Is the Qantas Pay app secure?

What is the difference between the Qantas Pay app and the Qantas Money app?

How do I download the Qantas Pay app?

What devices is the Qantas Pay app compatible with?

How do I update my personal information in the Qantas Pay app?

Can I use Face ID or my fingerprint to log into the Qantas Pay app?

If I am a Qantas Travel Money card holder, can I use the new Qantas Pay app?

Can I continue to manage my Qantas Pay card on the Qantas Money app?

How to update my Qantas Money App?

Understanding your PINs and Passwords

Can I use my fingerprint to log in?

The app doesn’t recognise my fingerprint

What if I’ve forgotten my passcode?

How do I log out?

Why use the Qantas Money app?

How do I delete an account?

What does ‘pending’ mean?

I can’t see my transactions

I can’t find my bank in the list

Can I transfer money using the app?

Is it OK to enter my online banking login details?

How do I add a new account with a connected financial institution?

What type of accounts can I connect?

Why is the transaction date different to the date I made the transaction?

When are my balances and transactions updated?

How are my transactions categorised?

What happens to my categories if I delete an account?

Are my categories applied to past transactions?

What are notifications?

What kind of notifications can I set up?

How do I receive notifications?

Is there a cost for receiving notifications?

How do I set up notifications?

Can I delete or change my notifications?

Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?

Can I view notifications I’ve previously received?

Why do I need to turn on my App Notifications settings?

Why can I see a notification in my notification history that I didn’t receive?

I’ve received a notification, but can’t see it in my history?

Can I set my own Travel Money low balance alert amount?

Why can’t I find notifications in the app?

How can I make sure that I get access to all available notifications?

What happens when new types of notifications become available?

How do I update my contact details?

What if I notice a suspicious transaction?

Missing Qantas Points?

How can I use my Qantas Points?

How do I view my Qantas Points balance?

Can I link an additional card to Card Offers?

Can I use any card that I have added to my Qantas Money App for Card offers?

Can I link another card in addition to my Qantas Premier Card?

Can I link and earn points with a debit Mastercard® or Visa® card?

Why can't I see my Card Offers on the Qantas Money website?

Why am I not receiving any/many offers?

How long will my offers be valid for?

What are the terms and conditions of the offers?

Why am I receiving offers that don't seem well matched to me?

Can I share an offer with my partner/friend etc?

Why did my friend get an offer for a specific store and I did not?

Are offers applicable to both purchases in-store and online?

What retailers are included in the program?

Why does it take up to 15 days to receive my points?

How can I check if I have successfully earned points on an offer?

How do I follow up on missing points from Card Offers?

What if I forget to use my linked card, can I still earn the points?

How can I opt out of Card Offers?