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What should I do if my card is expired?

Before travelling you should check the expiry date of your Qantas Pay card - you can find the expiry date located on the back of your card, underneath the signature panel. If your card has expired, p…

What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?

If you don’t have sufficient funds in local currency to complete a transaction, the balance of the transaction will be automatically processed using available funds from other currencies in the follo…

Can I arrange a back-up or secondary card?

No, a back-up or secondary Qantas Pay card is not available. However, if you have a travel companion with a Qantas Pay card, you can transfer foreign currency to another cardholder in the Qantas Pay…

How do I cash out remaining funds on the Qantas Pay card?

To withdraw any remaining funds, log in to the Qantas Pay app or website. > Select ‘Send money’ > Select ‘To an Australian bank account’ > Input recipient bank details > Select ‘Next’ > Include how m…

How do I transfer between currencies on the Qantas Pay card?

To transfer between currencies within your wallet, log in to the Qantas Pay app or website. > Select ‘Exchange money’ > Select which currency you would like to exchange money from > Select ‘Next’ > S…

What is a pre-authorisation?

A pre-authorisation is a hold over card funds. Hotels, cruise lines and car rental companies may estimate the cost of your bill and ask you to provide a card as a guarantee. This will place a hold on…

Does the card come with Mastercard Contactless?

Yes, Qantas Pay is enabled with Mastercard Contactless, making it the perfect card for everyday purchases#. Mastercard Contactless is the faster way to pay for purchases under AU$100. You won’t need…

Do I get a line of credit or overdraft with Qantas Pay?

No, there is no line of credit or overdraft available with Qantas Pay.

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