What travel insurance cover is included with my card?
Get peace of mind – with complimentary travel insurance for yourself, your spouse and your dependents travelling with you, when you book using your card or using Qantas Points earned on your card. Yo…
What is ‘Get away interest free for 6 months’?
Enjoy 6 months interest free on the first Qantas Purchase* made with your Qantas Premier credit card within 6 months of account approval, regardless of whether the transaction is made by either the P…
When will I receive my Lounge Invitations?
You will receive your Lounge Invitations after your annual fee has been paid.
How many Qantas Premier Titanium flights discounts do I get a year?
You are are eligible for two bookings a year, for two people.
Where can I use my Qantas Premier credit card?
You can use your card at millions of locations worldwide that display the Mastercard logo. This includes making purchases in person, online, over the phone, by mail order, or paying bills using BPAY®…
Do bonus Status Credits expire?
Yes, bonus Status Credits expire at the same time as the underlying Status Credits.
How can I book a flight to earn bonus Status Credits?
You must book via qantas.com or the Qantas Premier Titanium Concierge. You will find the number for the Concierge service on the back of your card or in the Qantas Money App.
How do I link my Lounge Invitations to a flight?
You can link your Lounge Invitations via the Complimentary Lounge Invitation Portal after you have made an eligible booking.
How many Qantas Points will I earn on purchases?
There’s no cap to the number of Qantas Points you can earn everyday – at home or abroad. Spend Qantas Premier Everyday Earn Rates Qantas Premier Platinum Earn Rates Qantas Premier Titanium Earn Rates…
When will I receive my bonus Qantas Points?
Bonus Qantas Points will ordinarily be credited to your Qantas Frequent Flyer account around 6-8 weeks after all eligibility criteria are met, unless otherwise specified in the promotion.
What services are provided by the Qantas Premier Concierge?
Our concierge service, dedicated to Qantas Premier primary cardholders, is just a phone call away, anytime you need assistance – from restaurant bookings to travel recommendations. Call the Qantas Pr…
How can I view the bonus Status Credits I’ve earned on my account?
You can view these within your Qantas Frequent Flyer points history on qantas.com or within the Qantas Money App. Your bonus Status Credits will be shown on the points history page under the value ‘B…
Is there an interest-free period on my account?
Yes. The interest free period applies when you pay your full closing balance from your last statement of account by the payment due date (excluding any fixed payment option balance which isn’t due fo…
What extended level of coverage does my Qantas Premier Titanium credit card provide?
Qantas Premier Titanium offers extended domestic and international travel insurance coverage for the Primary and any Additional Cardholders.
If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?
Yes, you are are eligible for two bookings a year, for two people.
How do I make a travel insurance claim?
For emergency assistance, call Chubb Assistance on 1800 055 268 (or +61 2 8907 5666 from overseas), 24 hours a day, 7 days a week. Submit a claim online
How can I use my Qantas Premier Titanium metal card for contactless payments?
For best results, when making any contactless payments using your Qantas Premier Titanium card, please ensure you hold the card with the metal side facing up. Please feel free to contact Qantas Premi…
What flights are eligible to earn bonus Status Credits?
Qantas and QantasLink marketed and operated flights are eligible to receive bonus Status Credits. Qantas and QantasLink marketed flights are those that have a ‘QF’ number issued with the ticket. Qant…
Can I earn bonus Status Credits on Classic Reward bookings?
No, Qantas Points and Status Credits are not earned for Classic Rewards bookings, so bonus Status Credits will not be earned.
Which transactions will earn Qantas Points?
You’ll earn Qantas Points on all eligible transactions made using your Qantas Premier credit card excluding: Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign…
Can I use Points Plus Pay to book my flights and earn bonus Status Credits?
No, the flight must be paid for in full on a Qantas Premier Titanium credit card and cannot be split across other payment methods, including Points Plus Pay. You will continue to earn base status cre…
Do bonus Status Credits count towards Lifetime Membership tiers?
No, bonus Status Credits that you are awarded from Qantas Premier Titanium do not count towards lifetime membership tiers (Silver or Gold). You can track your progress towards these tiers within the…
How long are my Lounge Invitations active for?
Your Lounge Invitations are active for one year from the time that they were issued.
How do I claim any missing bonus Status Credits?
You can call the Qantas Premier Card support team on the number on the back of your Qantas Premier Titanium credit card, or lodge a ‘Contact Us’ request via the Qantas Money App. A consultant will be…
Can bonus Status Credit help me acquire or maintain Platinum One membership status?
No, the bonus Status Credits you are awarded from Qantas Premier Titanium will not contribute towards attaining or retaining the Platinum One tier. You can track your progress towards these tiers wit…
How can I change my booking made using my Qantas Premier Titanium flight discount?
Changes can be made by visiting qantas.com or calling the Qantas Contact Centre on 13 13 13.
How do I order from Qantas Wine?
You can call your personal Qantas Wine Advisor on 1800 505 004, or order online at Qantas Wine. You will enjoy an additional three points per dollar from your Qantas Wine Premium Membership, as well…
How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?
You will receive a phone call from your personal Wine Advisor shortly after you have been approved for a Qantas Premier Titanium credit card. If we are unable to contact you, then you will receive an…
How do I book discounted companion fares?
To book your discounted companion fares, the Qantas Premier Platinum credit card Primary Cardholder can simply call the Qantas Premier Concierge on 1300 992 700 anytime, 24 hours a day, 7 days a week…
Can I book a multi-city flight using my Qantas Premier Titanium flight discount?
Multi-city flights are not eligible for the Qantas Premier Titanium flight discount.
Where can I redeem my Lounge Invitations?
General Lounge Invitations Qantas Premier Platinum Primary cardholders You can use your General Lounge Invitations at any domestic Qantas Club lounge, or Qantas operated International Business Lounge…
Can I share my Lounge Invitations with a person I’m travelling with?
General Lounge Invitations Yes, you’re able to link a Lounge Invitation to a person travelling with you as long as they are travelling under the same booking. You are able to transfer a General Loung…
How do I book a flight with my Qantas Premier Titanium flight discount?
Please call the Qantas Premier Titanium Concierge on the number found on the back of your Qantas Premier Titanium credit card or find the number in the Qantas Money App.
My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?
Contact Qantas Premier Titanium card support using the number found on the back of their card or in the Qantas Money App. If your flight was originally a Qantas or QantasLink operated flight and you…