Qantas Premier Credit Card
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Who is the credit provider and issuer of Qantas Premier credit cards?
Why choose a Qantas Premier credit card?
How long does the application process take?
Can I transfer a balance from another credit card?
Who can apply for a Qantas Premier credit card?
Can I add an additional cardholder?
What’s the difference between the Qantas Premier Everyday, the Qantas Premier Platinum and the Qantas Premier Titanium card?
Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card?
How do I apply for a Qantas Premier credit card?
How do I remove an additional cardholder from my account?
How do I reduce the size of an image I need to upload?
Change my product
Can I still spend on my current credit card whilst my new one arrives?
Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards?
What happens to any additional cardholders that are currently on my credit card?
How long will it take for a change of Qantas Premier credit card to be processed?
What will happen to any periodic payments I have set up on my card?
What will happen to the annual fees when my product change is approved?
What happens to the benefits on my card?
How can I change my Qantas Premier credit card account?
What happens to the statements from my old credit card?
Features and rewards
What travel insurance cover is included with my card?
What is ‘Get away interest free for 6 months’?
When will I receive my Lounge Invitations?
How many Qantas Premier Titanium flights discounts do I get a year?
Where can I use my Qantas Premier credit card?
Do bonus Status Credits expire?
How can I book a flight to earn bonus Status Credits?
How do I link my Lounge Invitations to a flight?
How many Qantas Points will I earn on purchases?
When will I receive my bonus Qantas Points?
What services are provided by the Qantas Premier Concierge?
How can I view the bonus Status Credits I’ve earned on my account?
Is there an interest-free period on my account?
What extended level of coverage does my Qantas Premier Titanium credit card provide?
If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?
How do I make a travel insurance claim?
How can I use my Qantas Premier Titanium metal card for contactless payments?
What flights are eligible to earn bonus Status Credits?
Can I earn bonus Status Credits on Classic Reward bookings?
Which transactions will earn Qantas Points?
Can I use Points Plus Pay to book my flights and earn bonus Status Credits?
Do bonus Status Credits count towards Lifetime Membership tiers?
How long are my Lounge Invitations active for?
How do I claim any missing bonus Status Credits?
Can bonus Status Credit help me acquire or maintain Platinum One membership status?
How can I change my booking made using my Qantas Premier Titanium flight discount?
How do I order from Qantas Wine?
How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?
How do I book discounted companion fares?
Can I book a multi-city flight using my Qantas Premier Titanium flight discount?
Where can I redeem my Lounge Invitations?
Can I share my Lounge Invitations with a person I’m travelling with?
How do I book a flight with my Qantas Premier Titanium flight discount?
My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?
Complimentary Travel Insurance
Personal Baggage, Valuables, Money and Travel Documents
COVID-19
Trip Cancellation and Amendment
Pre-existing Medical Conditions
Other Questions
Eligibility for Cover under the policy
Overseas Medical Expenses
Rates and fees
What interest rates apply?
What fees apply and when are they charged?
Balance Transfers
How can I get the most out of my Balance Transfer?
If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?
What is a Balance Transfer?
What are the benefits of closing my other credit cards after a Balance Transfer?
How does a Balance Transfer work?
How does a Balance Transfer affect the interest charged on my account?
Managing your account
How do I report suspicious transactions?
How do I activate my card?
How can I pay bills with my card?
How do I decrease my credit limit?
How do I increase my credit limit?
How can I unsubscribe from marketing emails?
What should I do if my card is lost or stolen?
Why do I need to enter a password to access certain features?
How are my monthly repayments calculated?
How can I withdraw cash from my account?
Can I choose my own card PIN?
What format is the transactions file in?
How can I pay my credit card bill?
Where can I find my statements?
How can I manage my Qantas Premier account?
Will my replacement card have the same card number and PIN number?
How do I close my account?
How do I update my address or personal details?
How far back can I download my transactions?
How do I download my transactions?
How do I dispute a charge on my Premier credit card?
How are payments allocated if I have additional cardholders?
Cancelling a recurring payment
Apple Pay
What is Apple Pay?
How does the Apple Pay experience compare to using my plastic card?
Which Qantas Premier products can be used with Apple Pay?
What do I need before I can start using Apple Pay?
Which devices are compatible with Apple Pay?
How do I set up my Qantas Premier card on Apple Pay?
How do I set my Qantas Premier card as the default card in Apple Pay?
Can I add the same card to more than one device using Apple Pay?
How do I remove my card from Apple Pay?
The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?
Can I add more than one card on Apple Pay?
Where can I use Apple Pay?
How do I make an in-store purchase with Apple Pay?
Do I need to have an active internet connection for Apple Pay to work?
Will I need to enter my card PIN?
Why was my request to add my card to Apple Pay declined?
How much of my credit card available limit can I access when using Apple Pay?
How can I reverse a transaction made using Apple Pay?
How do I return a purchase if I used Apple Pay to make the payment?
How can I keep track of purchases I’ve made with Apple Pay?
How do I dispute a purchase made with Apple Pay?
Can I use Apple Pay overseas?
Can I use Apple Pay at ATMs?
Is Apple Pay secure?
What is a Device Account Number?
What should I do if my device is lost or stolen?
Does Apple Pay have access to my credit card account?
If my device is formatted or jailbroken, will my Apple Pay information remain on it?
Will I continue to enjoy the features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Apple Pay?
What should I do if I lose my card and I’m issued a replacement card?
What should I do if my card expires and I’m issued a renewed card?
Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?
If I switch devices, do I need to set up my card in Apple Pay all over again?
Google Pay
If my device is formatted or jailbroken, will my Google Pay information remain on it?
What is Google Pay and Google Wallet?
Can I use Google Pay overseas?
Can I add more than one card to Google Wallet?
How do I make a purchase using my Qantas Premier Card in apps and websites?
How much of my credit card available limit can I access when using Google Pay?
How do I return a purchase if I used Google Pay to make the payment?
Can Additional Cardholders add their cards to Google Wallet?
Will I need to enter my card PIN with Google Pay?
How can I keep track of purchases I’ve made with Google Pay?
Can I add the same card to more than one device?
How do I remove my card from Google Wallet?
How do I make a purchase using my Qantas Premier card in-store?
Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?
If I switch devices, do I need to set up my card in Google Pay again?
How do I reverse or dispute a Google Pay transaction?
Will I continue to enjoy the same features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Google Pay?
Do I need to have an active internet connection for Google Pay to work?
Does Google Wallet or Google Pay have access to my credit card account?
What happens if there are fraudulent transactions made using Google Pay?
What should I do if I lose my card, or my card expires and I'm issued a replacement card?
What happens if my device is lost or stolen?
Why was my request to add my card to Google Wallet declined?
Whom can I talk to for further help with Google Pay?
Which Qantas Premier credit cards can be used with Google Pay?
How do I set my Qantas Premier Card as the default card in Google Wallet?
Where can I use Google Pay?
How do I set up Google Pay and add my Qantas Premier card?
Are Google Wallet and Google Pay secure?
Which devices are compatible with Google Pay?
Instalment Plans
Can I change the term of my Instalment Plan?
How will my repayments be applied to my card?
Can I have more than one Instalment Plan?
How do I make the monthly instalment repayment?
Who can create an Instalment Plan on my card?
Does an Instalment Plan earn Qantas Points?
What happens if I return a purchase that was converted into a Statement Instalment Plan?
How do instalment plan(s) appear on my statement?
How can I track my instalment plan?
Can I pay more than my monthly instalment amount?
Why am I not eligible for a Cash Instalment Plan?
Is the instalment plan amount part of my existing credit limit?
When will I be charged my first monthly instalment?
Can I pay off my instalment plan early?
Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?
What is a Statement Instalment Plan?
Will an instalment plan affect my interest-free days on my purchases?
Is there a fee to set up an instalment plan?
What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?
Open Banking
What is Open Banking?
What information can be shared with Accredited Data Recipients (ADRs)?
How does data sharing work?
Can any institution request access to my data?
Where can I find out more about the Consumer Data Right legislation?
Financial difficulty
What if I’m finding it hard to meet my Qantas Premier credit card repayments?
Loss of a loved one
Security
How can I tell which emails are genuine?
What do I do if I receive a suspicious phone call?
How does Qantas Money protect my Qantas Premier account?
How does Qantas Money protect my financial data?
How can I protect myself online?
What are some scams I need to be aware of?
Customer Support and Complaints
Accessibility and disability support
Managing your cash flow during COVID-19
Family and Domestic Violence
Coronavirus update
How do I lodge a complaint relating to my Qantas Premier Credit Card?
Qantas Travel Money Card
General information
Which currencies are available on Qantas Travel Money?
What is the Qantas Card and Qantas Travel Money all about?
Who's eligible for Qantas Travel Money?
Is Qantas Travel Money a credit card or a debit card?
Why does the Qantas Card have two sides?
Does this mean that Qantas is now also a bank?
What are the benefits of Qantas Travel Money?
How do I apply for and activate Qantas Travel Money?
How do I enable the travel money facility on my Qantas Card?
How do I get the Qantas Card and Qantas Travel Money?
If I select to be verified against Illion (formerly Dun & Bradstreet) records will a credit check be conducted?
Can I apply for and activate Qantas Travel Money if I have a foreign passport?
How do I use Qantas Travel Money?
What if the details on the Qantas Travel Money identity verification form are incorrect?
What if I don’t have an Australian Passport or an Australian Driver’s Licence?
What do I do if I'm unable to activate Qantas Travel Money online?
What if I don't want to use Qantas Travel Money?
Rates, fees and limits
What exchange rate applies to Qantas Travel Money?
What fees apply to Qantas Travel Money?
What limits apply to Qantas Travel Money?
Do fees apply if I don’t have the local currency on my card?
Can I arrange a back-up or secondary card?
Does the card come with Mastercard Contactless?
Do I get a line of credit or overdraft with Qantas Travel Money?
I am a Qantas Club member and have a Qantas Club card. Do I need both cards?
What is a pre-authorisation?
What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?
How do I update my local time and time zone?
When to use
Where can I use Qantas Travel Money?
Can I use Qantas Travel Money if the local currency isn’t available?
Can Qantas Travel Money be used for Qantas in-flight duty free purchases?
Can I use Qantas Travel Money to pay for flights at qantas.com?
Using overseas
Is there anything I need to do before I go overseas?
Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Travel Money?
Can I view my Qantas Travel Money balances at overseas ATMs?
What should I do with my card when I return from overseas?
What will happen if the local currency isn’t available to load on Qantas Travel Money?
I’d like to use Qantas Travel Money in the United States - will my card be accepted?
Should I pay in Australian dollars instead of the local currency when I’m overseas?
Are there any countries where the Qantas Travel Money Card won’t work?
Transactions
Why has a transaction declined when I have enough funds on the card to complete the purchase?
Why would an online transaction be declined if I have enough money to complete the purchase on the card?
PIN
Can I retrieve or change my Qantas Travel Money card PIN?
What if my PIN is blocked at an ATM or in-store?
How do I get my card PIN?
Is my card PIN different to my Qantas Frequent Flyer PIN?
Accessibility and Disability Support
How do I lodge a complaint relating to my Qantas Travel Money Card?
Qantas Money App
Logging in
Understanding your PINs and Passwords
Can I use my fingerprint to log in?
The app doesn’t recognise my fingerprint
What if I’ve forgotten my passcode?
How do I log out?
Managing your finances
Why use the Qantas Money app?
Connecting accounts
How do I delete an account?
What does ‘pending’ mean?
I can’t see my transactions
I can’t find my bank in the list
Can I transfer money using the app?
Is it OK to enter my online banking login details?
How do I add a new account with a connected financial institution?
What type of accounts can I connect?
Why is the transaction date different to the date I made the transaction?
When are my balances and transactions updated?
Transaction categories
How are my transactions categorised?
What happens to my categories if I delete an account?
Are my categories applied to past transactions?
Notifications
What are notifications?
What kind of notifications can I set up?
How do I receive notifications?
Is there a cost for receiving notifications?
How do I set up notifications?
Can I delete or change my notifications?
Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?
Can I view notifications I’ve previously received?
Why do I need to turn on my App Notifications settings?
Why can I see a notification in my notification history that I didn’t receive?
I’ve received a notification, but can’t see it in my history?
Can I set my own Travel Money low balance alert amount?
Why can’t I find notifications in the app?
How can I make sure that I get access to all available notifications?
What happens when new types of notifications become available?
Contact details
How do I update my contact details?
What if I notice a suspicious transaction?
Qantas Points
Missing Qantas Points?
How can I use my Qantas Points?
How do I view my Qantas Points balance?
Card Offers
Card Linking
Can I link an additional card to Card Offers?
Can I use any card that I have added to my Qantas Money App for Card offers?
Can I link another card in addition to my Qantas Premier Card?
Can I link and earn points with a debit Mastercard® or Visa® card?
General
Why can't I see my Card Offers on the Qantas Money website?
Why am I not receiving any/many offers?
How long will my offers be valid for?
What are the terms and conditions of the offers?
Why am I receiving offers that don't seem well matched to me?
Can I share an offer with my partner/friend etc?
Why did my friend get an offer for a specific store and I did not?
Are offers applicable to both purchases in-store and online?
What retailers are included in the program?
Earning bonus Qantas Points
Why does it take up to 15 days to receive my points?
How can I check if I have successfully earned points on an offer?
Missing Points
How do I follow up on missing points from Card Offers?
What if I forget to use my linked card, can I still earn the points?
Opting out
How can I opt out of Card Offers?
All Categories > Qantas Premier Credit Card > Features and rewards
Get peace of mind – with complimentary travel insurance for yourself, your spouse and your dependents travelling with you, when you book using your card or using Qantas Points earned on your card. Yo…
Enjoy 6 months interest free on the first Qantas Purchase* made with your Qantas Premier credit card within 6 months of account approval, regardless of whether the transaction is made by either the P…
You will receive your Lounge Invitations after your annual fee has been paid.
You are are eligible for two bookings a year, for two people.
You can use your card at millions of locations worldwide that display the Mastercard logo. This includes making purchases in person, online, over the phone, by mail order, or paying bills using BPAY®…
Yes, bonus Status Credits expire at the same time as the underlying Status Credits.
You must book via qantas.com or the Qantas Premier Titanium Concierge. You will find the number for the Concierge service on the back of your card or in the Qantas Money App.
You can link your Lounge Invitations via the Complimentary Lounge Invitation Portal after you have made an eligible booking.
There’s no cap to the number of Qantas Points you can earn everyday – at home or abroad. Spend Qantas Premier Everyday Earn Rates Qantas Premier Platinum Earn Rates Qantas Premier Titanium Earn Rates…
Bonus Qantas Points will ordinarily be credited to your Qantas Frequent Flyer account around 6-8 weeks after all eligibility criteria are met, unless otherwise specified in the promotion.
Our concierge service, dedicated to Qantas Premier primary cardholders, is just a phone call away, anytime you need assistance – from restaurant bookings to travel recommendations. Call the Qantas Pr…
You can view these within your Qantas Frequent Flyer points history on qantas.com or within the Qantas Money App. Your bonus Status Credits will be shown on the points history page under the value ‘B…
Yes. The interest free period applies when you pay your full closing balance from your last statement of account by the payment due date (excluding any fixed payment option balance which isn’t due fo…
Qantas Premier Titanium offers extended domestic and international travel insurance coverage for the Primary and any Additional Cardholders.
Yes, you are are eligible for two bookings a year, for two people.
For emergency assistance, call Chubb Assistance on 1800 055 268 (or +61 2 8907 5666 from overseas), 24 hours a day, 7 days a week. Submit a claim online
For best results, when making any contactless payments using your Qantas Premier Titanium card, please ensure you hold the card with the metal side facing up. Please feel free to contact Qantas Premi…
Qantas and QantasLink marketed and operated flights are eligible to receive bonus Status Credits. Qantas and QantasLink marketed flights are those that have a ‘QF’ number issued with the ticket. Qant…
No, Qantas Points and Status Credits are not earned for Classic Rewards bookings, so bonus Status Credits will not be earned.
You’ll earn Qantas Points on all eligible transactions made using your Qantas Premier credit card excluding: Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign…
No, the flight must be paid for in full on a Qantas Premier Titanium credit card and cannot be split across other payment methods, including Points Plus Pay. You will continue to earn base status cre…
No, bonus Status Credits that you are awarded from Qantas Premier Titanium do not count towards lifetime membership tiers (Silver or Gold). You can track your progress towards these tiers within the…
Your Lounge Invitations are active for one year from the time that they were issued.
You can call the Qantas Premier Card support team on the number on the back of your Qantas Premier Titanium credit card, or lodge a ‘Contact Us’ request via the Qantas Money App. A consultant will be…
No, the bonus Status Credits you are awarded from Qantas Premier Titanium will not contribute towards attaining or retaining the Platinum One tier. You can track your progress towards these tiers wit…
Changes can be made by visiting qantas.com or calling the Qantas Contact Centre on 13 13 13.
You can call your personal Qantas Wine Advisor on 1800 505 004, or order online at Qantas Wine. You will enjoy an additional three points per dollar from your Qantas Wine Premium Membership, as well…
You will receive a phone call from your personal Wine Advisor shortly after you have been approved for a Qantas Premier Titanium credit card. If we are unable to contact you, then you will receive an…
To book your discounted companion fares, the Qantas Premier Platinum credit card Primary Cardholder can simply call the Qantas Premier Concierge on 1300 992 700 anytime, 24 hours a day, 7 days a week…
Multi-city flights are not eligible for the Qantas Premier Titanium flight discount.
General Lounge Invitations Qantas Premier Platinum Primary cardholders You can use your General Lounge Invitations at any domestic Qantas Club lounge, or Qantas operated International Business Lounge…
General Lounge Invitations Yes, you’re able to link a Lounge Invitation to a person travelling with you as long as they are travelling under the same booking. You are able to transfer a General Loung…
Please call the Qantas Premier Titanium Concierge on the number found on the back of your Qantas Premier Titanium credit card or find the number in the Qantas Money App.
Contact Qantas Premier Titanium card support using the number found on the back of their card or in the Qantas Money App. If your flight was originally a Qantas or QantasLink operated flight and you…
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