Qantas Money Credit Card
Apply
Who is the credit provider and issuer of Qantas Money Credit Cards?
Why choose a Qantas Money credit card?
Can I transfer a balance from another credit card?
Who can apply for a Qantas Money credit card?
What’s the difference between the Qantas Money Everyday, the Qantas Money Platinum and the Qantas Money Titanium card?
How do I remove an additional cardholder from my account?
How do I apply for a Qantas Money credit card?
How long does the Qantas Money credit card application process take?
Features and rewards
Discounted Flights
How many Qantas Money Titanium Base Fare discounts do I get a year?
If I cancel my booking, am I eligible for another Qantas Money Titanium Base Fare discount this year?
How can I change my booking made using my Qantas Money Titanium Base Fare discount?
How do I book the Qantas Money Platinum Discounted Companion Fare?
Can I book a multi-city flight using my Qantas Money Titanium Base Fare discount?
How many people can I travel with on the Platinum Companion Fare Discount?
Why can't I access the Qantas Money Platinum and Titanium discounted fares booking portal?
What if the price of a flight on the Qantas Money Platinum and Titanium discounted fares booking portal is higher than Qantas.com?
How many times can I book the Titanium Base Fare discount?
Are flight bookings from the Titanium Base Fare portal eligible for the Status Credit Benefit?
How do I know if my flight is eligible for the Titanium Base Fare discount?
Which flights are eligible for the Qantas Money Platinum Companion Fare Discount?
Where can I fly using the Titanium Base Fare discount?
What if the Platinum Companion Fare Discount doesn't appear when I'm booking?
How do I book a flight with a discounted base fare?
What happens if I make a booking on the Qantas Money Platinum and Titanium discounted fares booking portal that doesn't have a discount applied?
Can I use the Titanium Base Fare discount on a destination that Qantas does not fly?
How many times can I book with the Platinum Companion Fare Discount?
What happens if I make a booking on the Titanium Base Fare portal that doesn’t have a discount applied?
Lounge Invitations
When will I receive my Complimentary Lounge Invitations?
How do I link my Complimentary Lounge Invitations to a flight?
How long are my Complimentary Lounge Invitations valid for?
Where can I redeem my Complimentary Lounge Invitations?
Can I share my Complimentary Lounge Invitations with a person I’m travelling with?
Status Credits
Do bonus Status Credits expire?
How can I book a flight to earn bonus Status Credits?
How can I view the bonus Status Credits I’ve earned on my account?
What flights are eligible to earn bonus Status Credits?
Can I earn bonus Status Credits on Classic Reward bookings?
Can I use Points Plus Pay to book my flights and earn bonus Status Credits?
Do bonus Status Credits count towards Lifetime Membership tiers?
How do I claim any missing bonus Status Credits?
Can bonus Status Credit help me acquire or maintain Platinum One membership status?
My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?
Travel Insurance
What travel insurance cover is included with my card?
What extended level of coverage does my Qantas Money Titanium credit card provide?
How do I make a travel insurance claim?
Everyday Purchases
Where can I use my Qantas Money credit card?
How many Qantas Points will I earn on purchases?
When will I receive my bonus Qantas Points?
Is there an interest-free period on my account?
How can I use my Qantas Money Titanium metal card for contactless payments?
Which transactions will earn Qantas Points?
Qantas Money Credit Card Concierge
Qantas Wine Membership
Complimentary Travel Insurance
Personal Baggage, Valuables, Money and Travel Documents
COVID-19
Trip Cancellation and Amendment
Pre-existing Medical Conditions
Other Questions
Eligibility for Cover under the Policy
Overseas Medical Expenses
Rates and fees
Balance Transfers
How can I get the most out of my Balance Transfer?
If I have Balance Transfers at different rates, which one does my credit card payments get applied to first?
What is a Balance Transfer?
What are the benefits of closing my other credit cards after a Balance Transfer?
How does a Balance Transfer work?
How does a Balance Transfer affect the interest charged on my account?
Managing your account
How do I report suspicious transactions?
How do I activate my card?
How can I pay bills with my Qantas Money credit card?
How can I unsubscribe from marketing emails?
What should I do if my card is lost or stolen?
How are my monthly repayments calculated?
How can I withdraw cash from my account?
Can I choose my own card PIN?
What format is the transactions file in?
How can I pay my credit card bill?
What is a statement?
How can I manage my Qantas Money credit card account?
Will my replacement card have the same card number and PIN number?
How do I close my account?
How do I update my address or personal details?
How far back can I download my transactions?
How do I download my transactions?
How do I dispute a charge on my Qantas Money credit card?
How are payments allocated if I have additional cardholders?
How do I decrease my credit limit?
Cancelling a recurring payment
How can I withdraw cash from my account?
Apple Pay
What is Apple Pay for Qantas Money Credit Cards?
How does the Apple Pay experience compare to using my plastic card?
Which Qantas Money credit card can be used with Apple Pay?
What do I need before I can start using Apple Pay?
Which devices are compatible with Apple Pay for my Qantas Money credit card?
How do I set up my Qantas Money credit card on Apple Pay?
How do I set my Qantas Money credit card as the default card in Apple Pay?
Can I add the same Qantas Money credit card to more than one device using Apple Pay?
How do I remove my Qantas Money credit card from Apple Pay?
The Qantas Money credit card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?
Can I add more than one card on Apple Pay?
Where can I use Apple Pay?
How do I make an in-store purchase with Apple Pay?
Do I need to have an active internet connection for Apple Pay to work?
Will I need to enter my card PIN?
Why was my request to add my Qantas Money credit card to Apple Pay declined?
How much of my credit card's available limit can I access when using Apple Pay?
How can I reverse a transaction made using Apple Pay?
How do I return a purchase if I used Apple Pay to make the payment?
How can I keep track of Qantas Money credit card purchases I’ve made with Apple Pay?
How do I dispute a Qantas Money credit card purchase made with Apple Pay?
Can I use Apple Pay overseas?
Can I use Apple Pay at ATMs?
Is Apple Pay secure?
What is a Device Account Number?
What should I do if the device I use to make purchases on is lost or stolen?
Does Apple Pay have access to my credit card account?
If my device is formatted or jailbroken, will my Apple Pay information remain on it?
Will I continue to enjoy the features and benefits of my Qantas Money credit card, including points earn, when I use it for payment with Apple Pay?
What should I do if I lose my card and I’m issued a replacement card?
What should I do if my card expires and I’m issued a renewed card?
Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?
If I switch devices, do I need to set up my card in Apple Pay all over again?
Google Pay
If my phone is formatted or jailbroken, will my Google Pay information remain on it?
Can I use Google Pay overseas?
What is Google Pay and Wallet?
Can I add more than one card to Google Wallet?
How do I make a purchase using my Qantas Money credit card in apps and websites?
How much of my credit card available limit can I access when using Google Pay?
How do I return a Qantas Money credit card purchase if I used Google Pay to make the payment?
Can Additional Cardholders add their cards to Google Wallet?
Will I need to enter my card PIN with Google Pay?
How can I keep track of Qantas Money credit card purchases I’ve made with Google Pay?
Can I add the same card to more than one device?
How do I remove my Qantas Money credit card from Google Wallet?
How do I make a purchase using my Qantas Money credit card in-store?
Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?
If I switch devices, do I need to set up my Qantas Money credit card in Google Pay again?
How do I reverse or dispute a Google Pay transaction on my Qantas Money credit card?
If my mobile device is formatted or jailbroken will my Google Pay information remain on it?
Will I continue to enjoy the same features and benefits of my Qantas Money credit card, including points earn, when I use it for payment with Google Pay?
Do I need to have an active internet connection for Google Pay to work?
Does Google Wallet or Google Pay have access to my credit card account?
What happens if there are fraudulent transactions made using Google Pay?
What should I do if I lose my card, or my card expires and I'm issued a replacement card?
What happens if my device is lost or stolen?
Why was my request to add my Qantas Money credit card to Google Wallet declined?
Whom can I talk to for further help with Google Pay?
Which Qantas Money credit cards can be used with Google Pay?
How do I set my Qantas Money credit card as the default card in Google Wallet?
Where can I use Google Pay?
How do I set up Google Pay and add my Qantas Money credit card?
Are Google Wallet and Google Pay secure?
Which devices are compatible with Google Pay?
Instalment Plans
Instalment Plan Changes - From 6 August 2025
How will my repayments be applied to my card?
How do I make the monthly instalment repayment?
Who can create an Instalment Plan on my card?
What happens if I return a purchase that was converted into a Statement Instalment Plan?
How do instalment plan(s) appear on my statement?
How can I track my instalment plan?
Can I pay more than my monthly instalment amount?
Is the instalment plan amount part of my existing credit limit?
When will I be charged my first monthly instalment?
Can I pay off my instalment plan early?
Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?
What is a Statement Instalment Plan?
Will an instalment plan affect my interest-free days on my purchases?
What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?
Can I have more than one Instalment Plan?
Is there a fee to set up an instalment plan?
Open Banking
What is Open Banking?
What information can be shared with Accredited Data Recipients (ADRs)?
How does data sharing work?
Can any institution request access to my data?
Financial difficulty
Security
How can I tell which emails are genuine?
What do I do if I receive a suspicious phone call?
How is my Qantas Money credit card account protected?
How does Qantas Money protect my financial data?
How can I protect myself online?
What do I need to be aware of to reduce the risk of scams, fraud and cyber crime?
How does Qantas Money credit cards manage financial crime and sanctions obligations?
Customer Support and Complaints
Contact us
Accessibility and Disability Support - Qantas Money credit card
How do I lodge a complaint relating to my Qantas Money Credit Card?
Deceased Estates
Online Security Hub
What financial difficulty support can Qantas Money Credit Cards provide
Qantas Money Credit Cards App
How do I log in to the Qantas Money Credit Cards App and Online?
What is a One Time PIN (OTP)?
What should I do if I don't receive an OTP?
How do I view my Qantas Points balance?
What if I notice a suspicious transaction?
Missing Qantas Points - Qantas Money credit card
How do I update my Qantas Money Credit Card contact details?
How to update my Qantas Money Credit Cards App?
How can I use my Qantas Points from my Qantas Money credit card?
How do I get an OTP while I’m overseas?
Extra support when you need it
Qantas Money Credit Cards Customer Care Kit
Support for domestic and family violence
Extra Support for Qantas Money credit cardholders
Recycled Material of your Qantas Money Credit Card
When will I receive a card made using recycled plastic?
Can my card be recycled?
How do you make sure the plastic used in the cards is recycled?
Is my whole card made from recycled materials?
Customer Due Diligence
Qantas Pay
Changes to Qantas Travel Money
Why did Qantas Travel Money change to Qantas Pay?
Does my existing Qantas Travel Money card still work?
How do I join and get a Qantas Pay card?
Will I still earn points with Qantas Pay?
Can I use my Qantas Travel Money card as my Qantas Frequent Flyer membership card?
Can I activate my Qantas Travel Money card for the first time
What is changing for the Qantas Frequent Flyer membership card?
How can I access my Qantas Frequent Flyer number?
How can I access and set my Qantas Pay card PIN?
Does Qantas Pay have a digital card?
Can I schedule recurring currency loads from my nominated bank?
General information
Which currencies are available on Qantas Pay?
Who's eligible for Qantas Pay?
Is Qantas Pay a credit card or a debit card?
Does this mean that Qantas is now also a bank?
What are the benefits of Qantas Pay?
Apply and activate
How do I sign up for Qantas Pay
How do I activate my Qantas Pay card?
Will a credit check be conducted when I sign up for Qantas Pay?
Can I sign up for Qantas Pay if I have a foreign passport?
How do I use Qantas Pay?
What if the details on the Qantas Pay identity verification form are incorrect?
What if I don’t have an Australian Passport or an Australian Driver’s Licence?
What do I do if I’m unable to sign up for Qantas Pay online?
Can I sign up without a camera on my device?
Do I need to print the ID verification form or can I complete it online?
Where can I view the relevant privacy policies for Qantas Pay?
What if I only have a foreign passport?
Why do I need to take a selfie?
Why does Qantas Pay need to verify my identity?
How do I verify my ID at Australia Post?
Is the Qantas Pay ID verification process secure?
Why does the Australian Electoral Commission need to be checked?
What is GBG, Experian and illion?
Why do I need to enable my camera?
Where can I find an Australia Post location?
What if I don’t have a physical driver licence?
What happens if my ID can’t be verified online?
What if my photo isn’t accepted?
What types of ID can I use?
Why can’t the app access my camera?
PIN
I’ve forgotten my Qantas Pay card PIN, how do I retrieve it?
What if my PIN is blocked at an ATM or in-store?
How do I set my Qantas Pay card pin?
Is my Qantas Pay card PIN different to my Qantas Frequent Flyer PIN?
How do I change my card PIN?
Rates, fees and limits
What exchange rate applies to Qantas Pay?
What fees apply to Qantas Pay?
What limits apply to Qantas Pay?
Do fees apply if I don’t have the local currency on my card?
What is my available limit with Qantas Pay?
Managing your account
What should I do if my card is expired?
What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?
Can I arrange a back-up or secondary card?
How do I cash out remaining funds on the Qantas Pay card?
How do I transfer between currencies on the Qantas Pay card?
What is a pre-authorisation?
Does the card come with Mastercard Contactless?
Do I get a line of credit or overdraft with Qantas Pay?
When to use
Where can I use Qantas Pay?
Can I use Qantas Pay if the local currency isn’t available?
Can I use my Qantas Pay card at a hotel or on a cruise?
Can Qantas Pay be used for Qantas in-flight duty free purchases?
Can I use Qantas Pay to pay for flights at qantas.com?
Using overseas
Is there anything I need to do before I go overseas?
Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Pay?
Can I view my Qantas Pay balances at overseas ATMs?
What should I do with my card when I return from overseas?
What will happen if the local currency isn’t available to load on Qantas Pay?
Should I pay in Australian dollars instead of the local currency when I’m overseas?
Are there any countries where the Qantas Pay Card won’t work?
I’m overseas and my Qantas Pay card isn’t working
Transactions
Why has a transaction declined when I have enough funds on the card to complete the purchase?
Why would an online transaction be declined if I have enough money to complete the purchase on the card?
How long do load transactions take to appear in my account?
What happens if I try to transfer money to the old BSB after 31 May 2025?
Which transactions will earn me Qantas Points?
Customer Support and Complaints
Contact Information
Accessibility and Disability Support - Qantas Pay
I don't have a Qantas Pay card or a card number. How do I get through to the call centre?
What should I do if my card is lost, stolen or damaged?
How do I lodge a complaint relating to my Qantas Pay card?
Qantas Money app deactivation
Why has the Qantas Money app been replaced?
When was the Qantas Money app removed?
What do I need to do if I still use the Qantas Travel Money card?
How long will it take to receive my new Qantas Pay card?
Who can I contact if I need help?
What happens if I am travelling soon?
How do I download the new Qantas Pay app?
What are the benefits of the new Qantas Pay app?
What happens if my Qantas Travel Money card is lost, stolen, or expired?
Will my existing balance and currencies transfer across?
Do I need to update my direct debits?
What do I need to do if I use the Qantas Pay card?
Google Pay
How do I make a purchase using Qantas Pay in apps and websites?
How do I set up Google Pay and add my Qantas Pay card?
Are Google Wallet and Google Pay secure?
Will I need to enter my card PIN with Google Pay?
What should I do if I lose my card, or my card expires and I'm issued a replacement card?
What happens if my Android device is lost or stolen?
How can I keep track of purchases I’ve made with Google Pay?
Can I add more than one card to Google Wallet?
How do I remove my card from Google Wallet?
Does Google Wallet or Google Pay have access to my Qantas Pay account?
Do I need to have an active internet connection for Google Pay to work?
Which devices are compatible with Google Pay?
Where can I use Google Pay?
What is Google Pay and Google Wallet?
Who can I talk to for further help with Google Pay?
How do I return a purchase if I used Google Pay to make the payment?
Will I continue to enjoy the same features and benefits of my Qantas Pay card, including points earn, when I use it for payment with Google Pay?
Why was my request to add my card to Google Wallet declined?
How do I reverse or dispute a Google Pay transaction?
How do I set my Qantas Pay card as the default card in Google Wallet?
If my device is formatted or jailbroken, will my Google Pay information remain on it?
Can I use Google Pay overseas?
What happens if there are fraudulent transactions made using Google Pay?
How do I make a purchase using Qantas Pay in-store with Google Pay?
If I switch devices, do I need to set up my card in Google Pay again?
Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?
Apple Pay
Which devices are compatible with Apple Pay?
How do I set up my Qantas Pay card on Apple Pay?
How do I return a purchase if I used Apple Pay to make the payment?
Do I need to have an active internet connection for Apple Pay to work?
How do I make an in-store purchase with Apple Pay?
Does Apple Pay have access to my Qantas Pay account?
What is Apple Pay?
How does the Apple Pay experience compare to using my plastic card?
If I switch devices, do I need to set up my card in Apple Pay all over again?
How do I set my Qantas Pay card as the default card in Apple Pay?
How can I reverse a transaction made using Apple Pay?
Where can I use Apple Pay?
Can I add the same card to more than one device using Apple Pay?
Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?
What should I do if I lose my card and I’m issued a replacement card?
Can I add more than one card on Apple Pay?
What should I do if my card expires and I’m issued a renewed card?
Can I use Apple Pay at ATMs?
Is Apple Pay secure?
How do I dispute a purchase made with Apple Pay?
Why was my request to add my card to Apple Pay declined?
Can I use Apple Pay overseas?
How can I keep track of purchases I’ve made with Apple Pay?
If my device is formatted or jailbroken, will my Apple Pay information remain on it?
What do I need before I can start using Apple Pay?
Why should I use Apple Pay rather than my physical card?
Will I continue to enjoy the features and benefits of my Qantas Pay card, including points earn, when I use it for payment with Apple Pay?
How do I remove my card from Apple Pay?
Will I need to enter my card PIN?
What should I do if my device is lost or stolen?
What is a Device Account Number?
The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?
Qantas Pay App
How do I check my points balance if I think I am missing Qantas Points?
Is the Qantas Pay app secure?
What is the difference between the Qantas Pay app and the Qantas Money app?
How do I download the Qantas Pay app?
What devices is the Qantas Pay app compatible with?
How do I update my personal information in the Qantas Pay app?
Can I use Face ID or my fingerprint to log into the Qantas Pay app?
If I am a Qantas Travel Money card holder, can I use the new Qantas Pay app?
Can I continue to manage my Qantas Pay card on the Qantas Money app?
Card Offers
Card Linking
Can I link an additional card to Card Offers?
Can I use any card that I have added to my Qantas Money App for Card offers?
Can I link another card in addition to my Qantas Premier Card?
Can I link and earn points with a debit Mastercard® or Visa® card?
General
Why can't I see my Card Offers on the Qantas Money website?
Why am I not receiving any/many offers?
How long will my offers be valid for?
What are the terms and conditions of the offers?
Why am I receiving offers that don't seem well matched to me?
Can I share an offer with my partner/friend etc?
Why did my friend get an offer for a specific store and I did not?
Are offers applicable to both purchases in-store and online?
What retailers are included in the program?
Earning bonus Qantas Points
Why does it take up to 15 days to receive my points?
How can I check if I have successfully earned points on an offer?
Missing Points
How do I follow up on missing points from Card Offers?
What if I forget to use my linked card, can I still earn the points?
Opting out
All Categories > Qantas Money Credit Card > Customer Due Diligence > Customer Due Diligence
Customer Due Diligence
1300 191 462
+61 3 9322 6488 (from overseas)
Mon – Fri 8am to 6pm and Sat 9am to 2pm (AEST/AEDT)
If you have received communication from us, relating to Customer Due Diligence, it is important that you contact us.