All Categories ​>​ ​Qantas Pay ​ > ​ ​Apply and activate

How do I sign up for Qantas Pay

You can sign up for Qantas Pay online in a few easy steps.

How do I activate my Qantas Pay card?

If you have just received your new Qantas Pay card, you will need to activate it. Please log in via the Qantas Pay app or website, select ‘Received your Qantas Pay Card? Activate now’ and follow the…

Will a credit check be conducted when I sign up for Qantas Pay?

No, as Qantas Pay is not a credit product - we will not conduct any credit checks as part of our verification process.

Can I sign up for Qantas Pay if I have a foreign passport?

Yes, if you have an eligible and valid foreign passport and Australian Medicare card, you can sign up to Qantas Pay. Qantas Pay requires you to complete ID verification using biometric security. To g…

How do I use Qantas Pay?

In order to use Qantas Pay you must first sign up online or via the Qantas Money app . Learn more here. Once you have signed up you can load money into AUD or up to 10 foreign currencies and lock in competitive exchange rates. Your card will be sent to you in 5 - 7 business days

What if the details on the Qantas Pay identity verification form are incorrect?

Log into ‘My Account’ using the password you created during the activation process. This password is still active although your online application was not successful. You’ll be prompted to review the…

What if I don’t have an Australian Passport or an Australian Driver’s Licence?

You are eligible to join Qantas Pay if you are a current Qantas Frequent Flyer member, with an Australian residential address, and you are 16 years or older. If you don’t have an Australian Passport,…

What do I do if I’m unable to sign up for Qantas Pay online?

If you're unable to successfully activate Qantas Pay online, you can complete the process by visiting any Australia Post outlet. If you couldn't activate online, a Qantas Pay identi…

Can I sign up without a camera on my device?

If your device doesn’t have a camera, you can complete ID verification in person at an Australia Post location.

Do I need to print the ID verification form or can I complete it online?

The ID verification form must be completed, printed, and taken to any Australia Post outlet along with an acceptable form of identification. Presenting the digital version of the ID verification form…

Where can I view the relevant privacy policies for Qantas Pay?

You can view these relevant privacy policies online: Qantas: Privacy Policy. GBG Pty Ltd: Privacy Policy. illion: Privacy Policy. Experian: Privacy Policy.

What if I only have a foreign passport?

If you carry a foreign passport from an accepted country, you’ll need to present it together with an Australian Medicare card when verifying your ID in person at Australia Post

Why do I need to take a selfie?

We use your selfie to confirm it matches the photo on your ID, helping protect your account and prevent fraud.

Why does Qantas Pay need to verify my identity?

ID verification is one of the ways we keep our customers and Qantas Pay safe and compliant with the relevant Australian laws and regulations. When you sign up for Qantas Pay, to verify your identity…

How do I verify my ID at Australia Post?

Download and print the Qantas Pay verification form. Take the form and your valid ID to an Australia Post location. Australia Post will verify your details and notify us. You’ll get an email once you…

Is the Qantas Pay ID verification process secure?

Yes, the Qantas Pay ID verification process is secure. Our service providers keep your personal information and documents confidential and use it solely for identity verification. Any information use…

Why does the Australian Electoral Commission need to be checked?

GBG, our secure third-party verification provider, may check your details against the Australian Electoral Roll to confirm your identity if your primary ID can’t be verified online. This is a standar…

What is GBG, Experian and illion?

GBG, illion and Experian are all identity verification partners of Qantas Pay. During your application to join Qantas Pay, your personal information, including your name, residential address, date of…

Why do I need to enable my camera?

We require a selfie to complete your identity verification. This selfie is matched to the photo on your ID to ensure that your identity is correct, which is a key step in protecting your account from…

Where can I find an Australia Post location?

You can find your nearest location on the Australia Post website.

What if I don’t have a physical driver licence?

Only physical Australian driver licences are accepted for online verification. If you don’t have a physical licence, you can verify your identity with a digital license or other approved ID document…

What happens if my ID can’t be verified online?

If your initial verification fails, we may ask for additional documents, such as your Australian Electoral Roll details to complete your verification, or you can complete the process in person at Aus…

What if my photo isn’t accepted?

Make sure your photo is: Clear, well-lit, and in focus. Free from shadows or reflections. A straight-on view of your face or document. If you still have issues, you can verify your ID in person at Au…

What types of ID can I use?

To verify your ID online, you can use: Australian driver licence (physical only). Australian passport. New Zealand passport. Alternatively, you can use the following forms of ID in person at an Austr…

Why can’t the app access my camera?

Check your device settings and allow camera access. If you still have issues, you can verify your ID in person at Australia Post.

Powered by HelpDocs (opens in a new tab)