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What financial difficulty support can Qantas Money Credit Cards provide?

The type of assistance that we provide will depend upon your individual circumstances, however some of the types of assistance we provide include:

• Flexible payment arrangement – This option allows you to make partial repayments for a limited time, usually starting with one or two months. We'll talk through what this means for your circumstances and help you understand the implications.

• Payment break – If you're unable to make repayments for a few months, we may be able to offer a temporary payment break. This is typically available for up to three months. Interest will continue to be charged as usual. At the end of the payment break, you will need to repay the total amount that was not paid during that time. When you contact us, we will ask about your circumstances and explain what this option could mean for you.

Please note that amounts in arrears, and interest that you incur, will continue to increase whilst you have one of the above arrangements in place, so these options may not be suitable. You will also not be able to use your card for the duration of these arrangements.

If you are experiencing financial difficulty due to factors such as unemployment, injury, illness or natural disaster, we have a Financial Hardship program available to help you.

You can request assistance by:

We will then be in contact with you to discuss support options further. ​​

You can learn more about our financial difficulty support here and visit our Extra Care hub here.

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