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How to spot a scam?

Is the sender suspicious or unknown?

  1. Check the email domain: Emails from domains that don't end in @qantaspay.qantasmoney.com, qantas.com or qantas.com.au should be reported (i.e. qantas.net or qantas.biz). It's important to check both the sender's email address and name to ensure the message is legitimate. 
  2. Unusual sender email formatting: Look for extra characters, numbers, or misspellings in the sender's email address (e.g. Q.A.N.T.A.S< customeer-serviceeee@somedomain[.]com>, "support@qantas-secure.com".​ 
  3. Check the nature of the request: Unexpected calls, emails or SMS asking you to provide personal, financial or account details are suspicious. 
  4. Is the offer or request unexpected or unusual? Are they asking you to click on links, download attachments, scan QR codes, or to follow processes that are not normal?
    Too good to be true: Be cautious if an email, SMS, or call offers something that seems unusually beneficial, like unexpected bonus points, rewards, join for free or exclusive deals.​
  5. Is there a sense of urgency? Look out for wording with urgency such as "action required", "your account will be locked" or "claim your prize now". This is used to make you panic or entice you. 
  6. Hover over links to check them (to see the real URL address behind the link). Never click on suspicious links, attachments, attachment images or scan suspicious QR codes​.
  7. Greetings and signatures: Are they generic? Scam messages often use generic greetings (eg. Dear Customer”) or lack proper signatures. 

We take your safety seriously and work continuously to protect your account. If something doesn’t feel right, stop and contact us directly.

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