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How do I make a purchase using Qantas Pay in apps and websites?

When you’re ready to pay, look for the Google Pay button at checkout. Choose Google Pay as your payment method or tap the ‘Pay with Google Pay’ button.

How do I set up Google Pay and add my Qantas Pay card?

Adding your card is simple, just follow these steps: Download Google Wallet on your eligible Android device from the Play Store. For further information and additional instructions visit Google Pay L…

Are Google Wallet and Google Pay secure?

Security and privacy are built into every part of Google Wallet to help keep all your essentials protected. When you pay, Google Pay doesn’t share your actual card numbers, so your payment info stays…

Will I need to enter my card PIN with Google Pay?

Transaction limits apply to Google Pay and you may be prompted to enter your physical card PIN at the contactless terminal to authorise a payment.

What should I do if I lose my card, or my card expires and I'm issued a replacement card?

The card added to Google Wallet is a digital version of your physical card. If you lose your card or your card expires and are issued a replacement card, then the replacement card will get automatica…

What happens if my Android device is lost or stolen?

No one can use your Android device to make payments unless you’ve entered, or they have, your chosen screen lock method (device code, pattern, password or biometrics, e.g. fingerprint). No one will b…

How can I keep track of purchases I’ve made with Google Pay?

To find activity for a card: Open the Google Wallet app. Tap or find your Qantas Pay card. At the bottom, tap Details and then Activity. At the top, you can find your most recent action or transactio…

Can I add more than one card to Google Wallet?

Yes, there is no limit to the number of cards that you can add to Google Wallet on the same Android device.

How do I remove my card from Google Wallet?

You can remove a card from the Google Pay service by using the Google Wallet app. For help with removing cards, refer to the Google Pay FAQs.

Does Google Wallet or Google Pay have access to my Qantas Pay account?

Your full card details are never stored on your phone or shared with merchants when you use Google Pay.

Do I need to have an active internet connection for Google Pay to work?

For a limited amount of transactions, you can use it offline. However, if your Android device has not connected to a cellular or wireless internet connection for a prolonged period of time, Google Pa…

Which devices are compatible with Google Pay?

To find out more information or which devices are supported by Google Pay, please visit Google Play supported devices - Google Play Help.

Where can I use Google Pay?

Google Pay is accepted everywhere you see these symbols:

What is Google Pay and Google Wallet?

Google Pay is an easy and secure way to pay using your AndroidTM phone. Once you've completed the setup process, you'll be able to use Google Pay where contactless payments are available, or where th…

Who can I talk to for further help with Google Pay?

If you need help with your Android device, please contact your device manufacturer’s support centre. If you haven’t found what you’re looking for in these FAQs, or on Google Pay FAQs , please contact…

How do I return a purchase if I used Google Pay to make the payment?

To return something you bought in a store Find your store receipt. Bring the receipt and the item to the store. If the merchant asks you to swipe your card, hold the back of your phone to the contact…

Will I continue to enjoy the same features and benefits of my Qantas Pay card, including points earn, when I use it for payment with Google Pay?

Yes, all features and benefits of your Qantas Pay card, including points earn as per the Qantas Pay Terms and Conditions , remain applicable to Google Pay transactions.

Why was my request to add my card to Google Wallet declined?

If you’re unable to add your Qantas Pay card: Confirm you are connected to the internet.. Check your device is eligible, by visiting Google Play supported devices - Google Play Help.. Check the curre…

How do I reverse or dispute a Google Pay transaction?

The process is the same as any other card transaction refund or reversal. Please follow the process here.

How do I set my Qantas Pay card as the default card in Google Wallet?

To set up Qantas Pay as your default card in your Google Wallet: Select your Qantas Pay card from the Google Pay home screen (once successfully added to your Google Wallet).. Select ‘details’ at the…

If my device is formatted or jailbroken, will my Google Pay information remain on it?

If your phone is rooted (‘jailbroken’), runs a custom ROM, or has modified factory software, Google Pay won't work due to security risks.

Can I use Google Pay overseas?

You can use Google Pay wherever contactless payments are accepted, including overseas, where you see these symbols: We recommend you take your physical card as a backup, as not all merchants allow co…

What happens if there are fraudulent transactions made using Google Pay?

If you suspect there are fraudulent transactions on your account, please call us on 1300 992 700 within Australia or + 61 1300 825 302 if overseas (call charges may apply).

How do I make a purchase using Qantas Pay in-store with Google Pay?

To make a purchase using Qantas Pay in-store: Unlock your phone, if required. Simply, hold it near the terminal. There’s no need to open the app. You may be prompted to unlock your device. If prompte…

If I switch devices, do I need to set up my card in Google Pay again?

Yes, if you change your phone then your Qantas Pay card will need to be added again.

Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?

Yes, when you disable Google Pay or remove a registered card from Google Wallet, you only suspend the Device Account Number that has been assigned to your card on that device. You can continue to use…

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