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Which devices are compatible with Apple Pay?

To learn which iPhone, iPad, Apple Watch and Mac models are compatible with Apple Pay - and where you can use them for your purchases and payments - visit Apple’s support page here.

How do I set up my Qantas Pay card on Apple Pay?

You can add your Qantas Pay card to Apple Pay using either the Qantas Pay app or the Apple Wallet. Qantas Pay app: Download and open the Qantas Pay app. Select 'Add to Apple Wallet'. Follow the promp…

How do I return a purchase if I used Apple Pay to make the payment?

All purchases made with Apple Pay can be returned according to the store’s policies. If you return an item paid for with Apple Pay, the store may require you to tap your device onto the payment termi…

Do I need to have an active internet connection for Apple Pay to work?

You will need to have an active internet connection to add a card to Apple Pay. However, an active internet connection is not required to make in-store purchases.

How do I make an in-store purchase with Apple Pay?

Pay with iPhone with Face ID To use your default card, double-click the side button, then glance at your iPhone to authenticate with Face ID, or enter your passcode. Hold the top of your iPhone withi…

Does Apple Pay have access to my Qantas Pay account?

No. Apple Pay does not have access to your Qantas Pay account. Learn more about Apple Pay and its security on Apple’s support page here.

What is Apple Pay?

Apple Pay makes it easy to use your Qantas Pay card on your iPhone, iPad, Apple Watch or Mac. It’s a secure and private way to pay - simply tap your Apple device at any contactless terminal. Keep in…

How does the Apple Pay experience compare to using my plastic card?

Apple Pay offers a simple, secure and convenient alternative payment method that doesn't require you to carry your physical card in your wallet or purse.

If I switch devices, do I need to set up my card in Apple Pay all over again?

Yes. You would need to set up your card in Apple Pay again if you change your device. Your security is important to us so please ensure that no one else knows your passcode and you do not have anothe…

How do I set my Qantas Pay card as the default card in Apple Pay?

Once you have set your Qantas Pay card up with Apple Pay: iPhone or iPad: Go to Settings > Wallet & Apple Pay on your iPhone or iPad. Tap Default Card, and then choose your Qantas Pay card. On your i…

How can I reverse a transaction made using Apple Pay?

You can reverse a transaction made with Apple Pay just like you would with a physical card. Please contact your merchant if you wish to request a reversal or refund. You may be asked to provide the l…

Where can I use Apple Pay?

You can use Apple Pay wherever contactless payment (NFC) is accepted. You can also load money onto your Qantas Pay card through the Qantas Pay app, and on websites in Safari where Apple Pay is availa…

Can I add the same card to more than one device using Apple Pay?

Yes, you can set up your card with Apple Pay on up to 4 devices. If you want to use Apple Pay with more than one device, you need to add your card to each device.

Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?

Yes. When you disable Apple Pay or remove a registered card from Apple Pay, you only suspend the Device Account Number that has been assigned to your card on that device. You can continue to use your…

What should I do if I lose my card and I’m issued a replacement card?

The card setup in Apple Pay is a digital version of your physical card. If you lose your card and are issued a replacement card, then the replacement card will get automatically updated within your A…

Can I add more than one card on Apple Pay?

Yes, you can set up more than one card on Apple Pay.

What should I do if my card expires and I’m issued a renewed card?

The card set up in Apple Pay is a digital version of your physical card. If your card expires and you are issued a renewed card, then the renewed card will get automatically updated within your Apple…

Can I use Apple Pay at ATMs?

No, you cannot use Apple Pay at ATMs to withdraw cash. A physical card is needed to withdraw cash from ATMs.

Is Apple Pay secure?

Yes. Apple Pay allows you to make easy, secure and private transactions in stores, in apps, and on the web. When you add a card to Apple Pay, information that you enter on your device is encrypted an…

How do I dispute a purchase made with Apple Pay?

Please follow the same process as you would with a purchase on your physical card. For more information on how to dispute charges on your Qantas Pay card, you may refer to this page.

Why was my request to add my card to Apple Pay declined?

Your request to add your card to Apple Pay may have been declined because your account is either: closed, or. no longer in good standing, or. your card has: been reported as lost or stolen, or. alrea…

Can I use Apple Pay overseas?

Apple Pay will work in all countries where contactless payments are accepted. We suggest you take your physical card as an alternative when travelling overseas, as some merchants may not accept conta…

How can I keep track of purchases I’ve made with Apple Pay?

You can keep track of your purchases through the Qantas Pay app and your Qantas Money account, which will list your transactions. The last 10 transactions made with Apple Pay can also be viewed withi…

If my device is formatted or jailbroken, will my Apple Pay information remain on it?

Formatting or jailbreaking your device will remove all bank cards registered to your device. Apple Pay is not supported on jailbroken devices. Learn more about Apple Pay and its security on Apple’s s…

What do I need before I can start using Apple Pay?

To set up Apple Pay, all you need is: A compatible Apple device, with the latest compatible version of iOS. An Apple ID signed in to iCloud. An up-to-date mobile number linked to your Qantas Pay acco…

Why should I use Apple Pay rather than my physical card?

Apple Pay offers a simple, secure and convenient alternative payment method that doesn't require you to carry your physical card in your wallet or purse.

Will I continue to enjoy the features and benefits of my Qantas Pay card, including points earn, when I use it for payment with Apple Pay?

Yes, all features and benefits of your Qantas Pay card, including points earn as per the Product Disclosure Statement (PDS) , remain applicable to Apple Pay transactions.

How do I remove my card from Apple Pay?

iPhone or iPad: Go to Settings > Wallet & Apple Pay on your iPhone or iPad, tap the card that you want to remove, then tap Remove This Card. Apple Watch: Open the Apple Watch app on your iPhone, go t…

Will I need to enter my card PIN?

On most of your transactions you will not be required to enter a PIN, but depending on the merchant terminal, it may be requested.

What should I do if my device is lost or stolen?

Please contact us by calling 1300 992 700 within Australia or + 61 1300 825 302 if overseas (call charges may apply) or using the options here for assistance with suspending Apple Pay on your lost or…

What is a Device Account Number?

For enhanced security, your full Qantas Pay card number will never be displayed on the device. Once you have set your card up with Apple Pay on a device, your card number will be replaced with a Devi…

The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?

No. The card image displayed in Apple Pay is not identical to your physical card. Your Apple Pay is set up if the following are displayed on the card image: The Qantas Pay card product name, and card…

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