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Using overseas

Is there anything I need to do before I go overseas?

Once you have successfully applied for Qantas Pay and loaded your card with funds, you should also 1. Download and log in to the Qantas Money mobile app to ensure you have access while you’r…

Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Pay?

You must press the CREDIT button when making purchases or withdrawing cash with Qantas Pay.

Can I view my Qantas Pay balances at overseas ATMs?

Some ATMs will display your total Qantas Pay balance in local currency. For accurate balances for each currency log in to the Qantas Money mobile app or website or contact Mastercard Qantas…

What should I do with my card when I return from overseas?

You can continue to use your card to earn Qantas Points at home by making eligible purchases in-store, in apps and online. If you have funds remaining in foreign currency, you may wish to transfer fu…

What will happen if the local currency isn’t available to load on Qantas Pay?

If you visit a destination where the local currency is not available to load on your card, for example, Brazil, you can still transact using Qantas Pay provided Mastercard is accepted. The t…

Should I pay in Australian dollars instead of the local currency when I’m overseas?

If you make a purchase or ATM withdrawal in a country where the local currency is the same as a currency on your Qantas Pay facility (e.g. using your US Dollar funds in the US) and you opt to pay in Australian Dollars, this may result in a foreign exchange transaction at additional cost to you as the card will seek to transact in Australian Dollars.

Are there any countries where the Qantas Pay Card won’t work?

Yes. It is not possible to use your Qantas Pay card in countries and geographical regions currently affected by sanctions. These include: Iran, North Korea, Sudan, Syria and the Crimea, Donetsk and Luhansk regions.

I’m overseas and my Qantas Pay card isn’t working

If you are having issues with your card while travelling, you’ll have access to 24/7 Global Emergency Assistance for help with emergency cash on +61 1300 825 302 or email us at Customercare@qantaspay…

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